Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shane Timlin

Somerville

Summary

Dynamic Inside Sales Representative with proven expertise at Holston Gases, excelling in customer service and relationship building. Enhanced customer satisfaction through effective communication and issue resolution. Recognized for superior organizational skills and a commitment to timely delivery, fostering trust and loyalty among clients.

Driven individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

12
12
years of professional experience

Work History

Inside Sales Representative/

Holston Gases
11.2020 - Current
  • Assisted with queries related to product specifications, pricing, and inventory.
  • Fostered trust with clients, driving an increase in sales performance.
  • Elevated customer satisfaction by delivering attentive service and resolving concerns swiftly.
  • Cultivated welcoming and respectful interactions with patrons.
  • Strengthened existing customer relationships by recognizing preferences and facilitating ongoing communications.
  • Analyzed market competition and modified strategies to sustain a competitive edge.
  • Leveraged comprehensive product knowledge to consistently exceed monthly sales goals.
  • Established customer loyalty through excellent communication and swift feedback.
  • Built relationships with customers and community to promote long term business growth.
  • Chose accurate products tailored to customer needs, product features, and compliance.
  • Provided guidance in selecting products and locating accessories.
  • Collaborated with sales team to achieve targets, consistently surpassing quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Achieved team goals within dynamic work environment.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Consulted with businesses to supply accurate product and service information.
  • Stayed current on company offerings and industry trends.
  • Presented professional image consistent with company's brand values.

Driver Manager/ Driver

Madison Lumber Inc.
01.2013 - 11.2020
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Ensured organized coordination with drivers for on-time deliveries.
  • Ensured drivers received necessary information promptly.
  • Enhanced efficiency by streamlining route planning through GPS navigation.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Achieved prompt and optimal delivery of products for customers.
  • Upheld the company's image through courteous and professional interactions during deliveries.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.

Education

Class A CDL -

ESD Driving School
Priceville,Al
2012

High School Diploma -

Grissom High School
Huntsville, AL
05.1997

Skills

  • Customer service
  • Attention to detail
  • Exceptional customer service
  • Cheerful and energetic
  • Product knowledge
  • Relationship development
  • Adept multi-tasker
  • Superior organizational skills
  • Upselling and cross selling
  • Email and phone etiquette
  • Organized and efficient
  • Driven
  • Issue resolution
  • Interpersonal communication
  • Data entry
  • Relationship building
  • Order management
  • Customer relationship building
  • Rapport building
  • Sales expertise
  • Relationship building and management
  • Goal setting
  • Closing techniques
  • Analytical problem solver
  • Analytical thinking
  • Payment processing
  • Verbal and written communication
  • Dependable
  • Excellent time management
  • Organized and meticulous
  • Telephone sales
  • Excellent communication
  • Active listening
  • Problem-solving
  • Multitasking
  • Point of sale operation
  • Cash handling
  • Opening and closing procedures
  • Stock management
  • Decision-making
  • Time management

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Inside Sales Representative/

Holston Gases
11.2020 - Current

Driver Manager/ Driver

Madison Lumber Inc.
01.2013 - 11.2020

Class A CDL -

ESD Driving School

High School Diploma -

Grissom High School

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Shane Timlin