Shane Toombs

• Manages strategic relationships across a $23M portfolio of Fortune 500 clients and leading publishers, maintaining a 96% renewal rate
• Manages forecasting activities and ensures compliance with pipeline governance standards.
• Collaborates closely with customer success and new business teams to identify and secure upsell opportunities exceeding $400k this quarter.
• Developed standard operating procedures to enhance CSM-led renewal processes.

• Directed management of a business portfolio exceeding $11 million, ensuring a renewal rate above 95% to support sustained revenue growth.
• Cultivated strategic client relationships to drive account retention and satisfaction.
• As an original member of the renewals team, I helped foster a nurturing environment for junior account managers, enhancing skill development and knowledge sharing.
• Spearheaded initiative to address significant client pain point related to account overages leading to significant off-cycle growth.
• Managed renewal processes for Marigold's enterprise brands, including Cheetah Digital, Sailthru, Selligent, and Liveclicker.

Business Development Representative

• Conducted thorough lead qualification processes, generating a $3.9 million sales pipeline over a one-year period from April 2017 to April 2018.
• Collaborated with sales and business teams to drive new sales initiatives and enhance existing account upgrades.
• Led training initiatives for new Business Development Representatives (BDRs) from 2017 to 2018, enhancing team performance.

• Oversaw SMB account management, ensuring timely product delivery and facilitating subsequent order arrangements.
• Redesigned monthly inventory process, resulting in savings of over $1,000 each month.