Open To Work
Shane Troutman
Jacksonville,FL
Work Preference
Summary
Operations leader with proven expertise in service operations, customer relations, and inventory control. Achievements include successful root cause analysis and continuous improvement initiatives that enhanced workflow efficiency and boosted client satisfaction. Extensive experience in both retail and industrial equipment B2B environments.
Overview
16
16
years of professional experience
Work History
Service Manager
Southern States TOYOTAlift
Jacksonville, Florida
08.2021 - 08.2026
- Optimized scheduling and workflow management through oversight of daily service operations.
- Cultivated positive client relationships by resolving customer complaints promptly.
- Conducted regular one-on-one meetings to assess performance and align priorities.
Operations Manager
Southern States TOYOTAlift
Ocala, Florida
10.2022 - 12.2024
- Monitored performance metrics to identify areas for operational improvement.
- Directed daily operations by implementing strategies for business profitability.
- Conducted root-cause analysis to identify deficiencies and resolve issues.
- Measured performance through KPIs and metrics for ongoing assessment.
Parts Manager
Southern States TOYOTAlift
Jacksonville, Florida
06.2020 - 08.2021
- Oversaw daily parts department operations, ensuring efficient workflow in a dynamic setting.
- Managed inventory levels for parts and accessories to ensure immediate availability.
- Maintained inventory accuracy through regular stock counts and discrepancy resolution.
- Trained staff on inventory management systems and best practice protocols.
Service Technician
Southern States Toyotalift
Jacksonville, FL
04.2017 - 06.2020
- Diagnosed mechanical issues in warehouse equipment to ensure timely repairs.
- Executed preventive maintenance schedules to optimize equipment performance.
- Trained junior technicians on repair techniques and safety protocols.
- Maintained accurate records of service calls, repairs, and parts utilized.
Service Technician
A-1 Forklift Service
Jacksonville, FL
05.2014 - 04.2017
- Diagnosed mechanical issues in warehouse equipment to ensure timely repairs.
- Executed preventive maintenance schedules to optimize equipment performance.
- Trained junior technicians on repair techniques and safety protocols.
- Maintained accurate records of service calls, repairs, and parts utilized.
Center Store Manager
Winn Dixie Supermarket
Jacksonville, Florida
09.2010 - 05.2014
- Streamlined daily store operations to ensure compliance with company policies and procedures.
- Implemented merchandising strategies that enhanced product presentation and boosted sales performance.
- Oversaw inventory management, focusing on stock replenishment and organizational visibility.
- Conducted regular inspections of store areas to maintain cleanliness and safety compliance.
- Collaborated with department heads to refine processes and improve operational efficiency.
- Prepared staff schedules and delegated tasks to optimize productivity.
Education
High School Diploma -
Stanton College Prep
Jacksonville, FL05-1999
Some College (No Degree) -
University of North Florida
Jacksonville, FLSkills
- Service operations management
- Customer relations
- Inventory control
- Root cause analysis
- Workplace safety practices
- Continuous improvement
Timeline
Operations Manager
Southern States TOYOTAlift
10.2022 - 12.2024
Service Manager
Southern States TOYOTAlift
08.2021 - 08.2026
Parts Manager
Southern States TOYOTAlift
06.2020 - 08.2021
Service Technician
Southern States Toyotalift
04.2017 - 06.2020
Service Technician
A-1 Forklift Service
05.2014 - 04.2017
Center Store Manager
Winn Dixie Supermarket
09.2010 - 05.2014
High School Diploma -
Stanton College Prep
Some College (No Degree) -
University of North Florida