Roxanne Jones

Directed operational communications for extensive engineering projects, enhancing project clarity and execution across diverse municipal services and infrastructure upgrades.

Led a dedicated helpdesk team, managing over 20 major client accounts including telecommunications giants and city utilities, to resolve issues and maintain high service levels.

Spearheaded the development and implementation of a sophisticated project tracking system, leading to a 30% improvement in operational efficiency and the timely completion of critical milestones.

Orchestrated effective collaboration between engineering teams, client representatives, and internal stakeholders, ensuring all parties remained informed and engaged throughout project lifecycles.

CH2M Hill — Communications Specialist / Support Clerk

2007 - 2014

Provided critical support and coordination for GIS-enabled police services and city operational dispatch, significantly improving response times and accuracy in emergency situations.

Administered daily operations within municipal court settings, maintaining compliance with all legal standards while enhancing procedural efficiency.

Managed emergency and routine communications, adeptly handling public inquiries and deploying resources during community events and crises.

Efficiently processed transactions and addressed customer inquiries, contributing to the branch's reputation for excellent customer service and reliability.

Initiated and led customer service improvements, which were instrumental in enhancing customer satisfaction ratings within the branch.

Mentored and trained new staff on customer service protocols and transaction processing, fostering a collaborative and knowledgeable work environment.