Shane Turner
Alton,IL
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Enterprise Management Assistant
Enterprise Holdings Inc., Rent-A-Car
2024.05 - Current
Enterprise Management Assisant
Enterprise Holdings Inc., Rent-A-Car
2024.01 - 2024.05
Enterprise Management Trainee
Enterprise Holdings Inc., Rent-A-Car
2022.08 - 2024.01
- Increased customer satisfaction by implementing efficient rental car management processes and procedures.
- Resolved escalated customer complaints professionally, consistently achieving satisfactory outcomes for all parties involved.
- Ensured compliance with industry safety regulations and maintained high standards of cleanliness throughout the facility.
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
Enterprise Management Trainee Intern
Enterprise Holdings Inc., Rent-A-Car
2022.05 - 2022.08
- Marketed and built relationships to develop new business and maintain current relationships with local body shops and vendors
- Effectively communicate with employees, customers, and vendors to maximize sales, maintain excellent customer service, and effectively perform daily operations.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Increased customer satisfaction through prompt issue resolution and attentive communication.
- Gained knowledge of company policies, protocols and processes.
Instacart Shopper
Schnucks/Instacart
2019.11 - 2022.01
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
Retail Associate Manager
T-Mobile
2020.12 - 2021.09
- Maintained accurate inventory records through regular stock-taking activities
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges.
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
Retail Associate Manager
T-Mobile
2020.12 - 2021.09
- Approach all customer interactions with a people-first demeanor, giving the customer's needs and concerns priority with patience, empathy, and integrity
- Facilitated team-selling skills to deliver excellent customer experience
- Provided exemplary customer service by resolving customer issues and complaints in a timely manner.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Deli Service Clerk
Schnucks
2018.09 - 2019.09
- Operated slicers, grinders, mixers, and other kitchen equipment in accordance with safety standards
- Followed recipes and customer request details to prepare high-quality, delicious meals! Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Enhanced customer satisfaction by providing exceptional deli service and product knowledge.
- Ensured food safety and compliance with regulations by consistently following proper sanitation procedures.
- Improved customer experience by proactively addressing inquiries and assisting with special requests.
Crew Member Cook
Burger King Corporation
2017.09 - 2018.09
- Worked with fellow crew members to bring in optimal results with each haul
- Resolved communication issues among crew members by addressing problems immediately and effectively mediating disagreements
- Served orders to customers at windows, counters and tables, handling approximately 200 orders per shift.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
Education
BACHELOR OF ARTS IN BUSINESS ADMINISTRATION, MARKETING AND MANAGEMENT -
Southern Illinois University of Edwardsville
Edwardsville, IL05.2023
ASSOCIATE OF ARTS IN SALES AND MARKETING -
Lewis And Clark Community College
Godfrey, IL05.2020
Skills
- Working with a team
- Effective customer upselling
- Strong company standards
- Courteous and professional
- Following regulations
- Planning and Organizing
- Outgoing personality
- Guest and client satisfaction
- Service-oriented mindset
- Communication
- Interpersonal skills
- Problem Solving
- Office Administration
- Administrative tasks
- Customer Engagement
- Relationship Building
- Business Management
References
- JEREMY BOZDECK, Enterprise Area Manager, Enterprise Holdings, (618) 462-0001, jeremy.bozdeck@ehi.com
- TYLER MEINKE, Branch Manager, Enterprise Holdings, (618) 462-0001, tyler.meinke@ehi.com
- KENDRA BEARD, Store Manager, T-mobile, (618) 401-0330, kendra.beard@t-mobile.com
- DONIESE TURNER, Instacart Manager, Instacart, (314) 285-4681, doniese.turner@instacart.com
- ANNA TALLEY, Store Manager, Schnucks Markets, (618) 946-5572, Anna.talley@schnucksmarkets.com
Timeline
Enterprise Management Assistant
Enterprise Holdings Inc., Rent-A-Car
2024.05 - Current
Enterprise Management Assisant
Enterprise Holdings Inc., Rent-A-Car
2024.01 - 2024.05
Enterprise Management Trainee
Enterprise Holdings Inc., Rent-A-Car
2022.08 - 2024.01
Enterprise Management Trainee Intern
Enterprise Holdings Inc., Rent-A-Car
2022.05 - 2022.08
Retail Associate Manager
T-Mobile
2020.12 - 2021.09
Retail Associate Manager
T-Mobile
2020.12 - 2021.09
Instacart Shopper
Schnucks/Instacart
2019.11 - 2022.01
Deli Service Clerk
Schnucks
2018.09 - 2019.09
Crew Member Cook
Burger King Corporation
2017.09 - 2018.09
BACHELOR OF ARTS IN BUSINESS ADMINISTRATION, MARKETING AND MANAGEMENT -
Southern Illinois University of Edwardsville
ASSOCIATE OF ARTS IN SALES AND MARKETING -
Lewis And Clark Community College
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