Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Tyra

765-532-2937
BRINGHURST,Indiana

Summary

Dynamic Warranty Service Manager at Tempest Homes with a proven track record in complaint handling and operational efficiency. Enhanced customer satisfaction through effective warranty claims processing and team leadership. Skilled in compliance management, I foster strong relationships with clients and suppliers, ensuring timely resolutions and high-quality service delivery.

Experienced with managing warranty claims and ensuring customer satisfaction through efficient service solutions. Utilizes strong problem-solving skills to address and resolve issues promptly. Track record of maintaining clear and effective communication with clients and team members.

Overview

33
33
years of professional experience

Work History

Warranty Service Manager

Tempest Homes
07.2007 - Current
  • Managed the warranty service team, effectively reducing turnaround time for claims processing.
  • Conducted root cause analysis for major warranty issues, identifying problem areas and implementing corrective actions.
  • Served as the primary point of contact for customers regarding all aspects of their warranties, fostering strong relationships built on trust and responsiveness.
  • Collaborated with Quality Assurance teams to conduct in-depth product analyses, identifying potential warranty-related issues before they reached customers.
  • Enhanced customer satisfaction by promptly addressing and resolving warranty issues.
  • Negotiated with suppliers to secure favorable terms on replacement parts, reducing overall costs associated with warranty services.
  • Streamlined warranty claim procedures, resulting in faster resolution times and improved customer experience.
  • Coordinated with legal counsel to ensure compliance with applicable regulations governing warranties within various jurisdictions served by our company''s products or services.
  • Developed training programs for new hires, improving overall efficiency in the department.
  • Established team priorities, maintained schedules and monitored performance.

Owner Operator

Build Pro [construction Company]
03.2004 - 06.2007
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Trained and motivated employees to perform daily business functions.

Drawer Department Manager

Zinn Kitchens
08.1992 - 04.2002
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • took stock material milled it into functioning Drawer parts from raw materia including selection gluing, surfacincing, shaping, sanding &assembling parts for custom drawers

Education

High School Diploma -

Carroll JR. SR. High School
Carroll County IN
04-1993

Skills

  • Complaint handling
  • Warranty administration
  • Escalation management
  • Service level agreements
  • Operational efficiency
  • Team management
  • Compliance management
  • Records review
  • Product expertise
  • Financial tracking
  • Cost control
  • Warranty claims processing
  • Department operations management
  • Positive attitude
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Reliability
  • Computer skills
  • Team leadership
  • Task prioritization
  • Work Planning and Prioritization
  • Scheduling and coordinating
  • Self motivation
  • Conflict resolution
  • Hiring and training
  • Employee training
  • Goal setting
  • Good judgment
  • Professionalism
  • Staff management
  • Staff training
  • Adaptability

Timeline

Warranty Service Manager

Tempest Homes
07.2007 - Current

Owner Operator

Build Pro [construction Company]
03.2004 - 06.2007

Drawer Department Manager

Zinn Kitchens
08.1992 - 04.2002

High School Diploma -

Carroll JR. SR. High School

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Shane Tyra765-532-2937