Summary
Overview
Work History
Education
Skills
Certification
Contact
References
Timeline
Generic

Shane Unate

San Antonio

Summary

Expert in utilizing previous experiences, using body languages, active listening skills to find the perfect candidates and methods for zeroing in on top-quality applicants for fulfilling business needs.

Hardworking and reliable Field Agent with strong ability multitask, taking on advanced challenges to maintain peak performance. Offering open-mindedness, the eagerness to learn and adaptability. Highly organized, proactive and punctual with team-oriented mentality.

Previous experience led me to be a detail-oriented Department Manager that kept my employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Hardworking Leadership Team Member bringing great personnel management and motivational abilities. Helps drive team growth and enhance results through hands-on, proactive oversight of daily operations. Always ready to help personnel and managers achieve shared goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Experience Supervisor

Best Buy Inc
03.2024 - Current
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
  • Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.

Double Agent PC

Geek Squad - Best Buy
10.2021 - 03.2024
  • Delivered, set up and installed home theater technology systems for residential customers.
  • Installed mounting equipment, concealed wires within walls and programmed remotes.
  • Maintained excellent working knowledge of devices and components from Apple, Lutron and CATV Systems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Field Technician

Spectrum
05.2021 - 10.2022
  • Kept all equipment running by paying close attention to signs of issues and completing quality repairs.
  • Diagnosed tool, equipment and machinery malfunctions.
  • Met and exceeded customer demands through responsive and accurate on-site maintenance.

Manager

Texas Motive Solutions
09.2019 - 05.2020
  • Developed strategic growth plans for new and existing customers.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Loss Prevention Manager/Curbside Manager

HEB Grocery Store
08.2012 - 08.2019
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and overall satisfaction
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Reviewed loss prevention exception reports and cash discrepancies.
  • Interviewed individuals suspected of internal theft or shoplifting.
  • Decreased loss by facilitating training programs on loss prevention, policies and operations.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.

Loss Prevention Specialist

Burlington Coat Factory Department Store
01.2012 - 08.2012
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.

Sales Associate, Cashier

Wal-Mart
05.2009 - 12.2011
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Education

Some College (No Degree) - Biology

Palo Alto College
San Antonio, TX

High School Diploma -

East Central High School
San Antonio, TX
06.2008

Skills

  • Creative and Critical Thinking
  • Verbal and Written Communication
  • Document Preparation
  • Effective Multitasking
  • Attention to Detail
  • Collaboration and Teamwork
  • Time Management
  • Staff Supervision
  • Policy Knowledge
  • Customer Needs Assessment
  • Product Recommendations
  • Flexible Schedule
  • POS System Operation
  • Merchandising
  • Retail Loss Prevention
  • Customer Service
  • Display Setup
  • Excellent Communication Skills
  • Friendly and Outgoing
  • Team Player Mentality

Certification

  • Interview and Interrogation Techniques , Wicklander-Zulawski & Associates - 2015

Contact

San Antonio, TX 78239

References

REFERENCES: Given upon request

Timeline

Experience Supervisor

Best Buy Inc
03.2024 - Current

Double Agent PC

Geek Squad - Best Buy
10.2021 - 03.2024

Field Technician

Spectrum
05.2021 - 10.2022

Manager

Texas Motive Solutions
09.2019 - 05.2020

Loss Prevention Manager/Curbside Manager

HEB Grocery Store
08.2012 - 08.2019

Loss Prevention Specialist

Burlington Coat Factory Department Store
01.2012 - 08.2012

Sales Associate, Cashier

Wal-Mart
05.2009 - 12.2011

High School Diploma -

East Central High School

Some College (No Degree) - Biology

Palo Alto College

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Shane Unate