Shane Vegas
Mooresville,NC
Summary
Dynamic customer service professional with extensive experience at Micro Center, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through empathetic service. Skilled in data entry and staff training, consistently delivering exceptional support and fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Micro Center
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by emptying trash cans and wiping down surfaces.
Elderly Caregiver
Self-employeed
07.2020 - 02.2024
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Administrative Assistant
Choice Products and Services
05.2017 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
No Degree - Liberal Arts And Sciences
Nassau Community College
Garden City, NYHigh School Diploma -
W Tresper Clarke High School
Westbury, NY06-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Data collection
- Staff training
- Store maintenance
- POS systems expert
- Office administration
- Microsoft Office Suite
- Documentation and recordkeeping
- Database entry
Timeline
Customer Service Representative
Micro Center
02.2024 - Current
Elderly Caregiver
Self-employeed
07.2020 - 02.2024
Administrative Assistant
Choice Products and Services
05.2017 - 03.2020
No Degree - Liberal Arts And Sciences
Nassau Community College
High School Diploma -
W Tresper Clarke High School
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