Shane Vester
Peoria,IL
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Trillium Place. Skilled in complex problem-solving and staff management, adept at fostering a positive work environment and implementing efficient workflow processes. Achieved significant improvements in business performance through strategic planning and effective communication. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Trillium Place
03.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Assistant Manager
Trillium Place
05.2020 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Leader Manager
Human Service Center
03.2017 - 05.2020
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
SUD Counselor
Human Service Center
08.2006 - 05.2020
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
Education
Associate of Science - Addiction Counseling
Illinois Central College
East Peoria, IL05.2008
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Decision-Making
- Computer Skills
- Problem Resolution
- Hiring and Training
Certification
- Licensed SUD Counselor - CADC 2008-Current
Timeline
Manager
Trillium Place
03.2022 - Current
Assistant Manager
Trillium Place
05.2020 - 03.2022
Team Leader Manager
Human Service Center
03.2017 - 05.2020
SUD Counselor
Human Service Center
08.2006 - 05.2020
Associate of Science - Addiction Counseling
Illinois Central College
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