Customer Care Representative
Presque Isle Downs and Casino
Erie, PA
06.2024 - 08.2024
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Provided accurate, valid, and complete information to customers.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Gathered customer feedback to suggest improvements for products and services.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
