Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shane Wald

Isanti,MN

Summary

Dynamic Parts Coordinator Lead with extensive experience in customer service and part sales. Highly motivated professional establishes relationships with customers and coworkers. Stays calm under pressure. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Parts Department Supervisor

Delkor Systems
03.2020 - 08.2024
  • Established clear expectations for team members, fostering accountability and ownership in their daily tasks.
  • Managed a team of parts coordinators, ensuring consistent achievement of sales goals.
  • Created an environment that encouraged collaboration among team members, fostering a positive working culture focused on achieving results together.
  • Increased sales revenue by developing and improving the spares kit process.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.

Parts Department Lead

Delkor Systems
09.2017 - 02.2020
  • Mentored junior staff members, fostering a supportive work environment that encouraged professional growth.
  • Enhanced team performance, providing ongoing training and support to all members.
  • Streamlined internal processes for increased efficiency, optimizing daily operations within the sales department.

Parts Department Coordinator

Delkor Systems
08.2013 - 07.2017
  • Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
  • Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
  • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
  • Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to the development and improvement of the spares kit process

Inventory Control Analyst

Delkor Systems, Inc.
02.2010 - 08.2013
  • Monitored the shortage report and delivered parts to the assembly floor.
  • Received inventory delivers (loaded and unloaded trucks).
  • Shipped inventory to customers including getting quotes from freight carriers and designing shipment skids
  • Picked machine orders including posting the consumption of parts.
  • Processed sales orders and return orders.
  • Helped create and improve inventory control policies.
  • Checked work and purchase orders against actual materials and resolved variances.
  • Trained new team members in inventory control procedures, ensuring consistent practices across the organization.
  • Processed Engineering releases.


Education

High School Diploma -

Coon Rapids Senior High
Coon Rapids

General courses - paralegal studies

North Hennepin Community College
Minneapolis, MN
01.1993

Skills

  • 10 years of customer service
  • Staff Training and Development
  • Sales strategy development
  • Improvement oriented
  • Interdepartmental relations
  • Inventory Control
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook

References

Available upon request

Timeline

Parts Department Supervisor

Delkor Systems
03.2020 - 08.2024

Parts Department Lead

Delkor Systems
09.2017 - 02.2020

Parts Department Coordinator

Delkor Systems
08.2013 - 07.2017

Inventory Control Analyst

Delkor Systems, Inc.
02.2010 - 08.2013

General courses - paralegal studies

North Hennepin Community College

High School Diploma -

Coon Rapids Senior High

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Shane Wald