Shane Weatherton
Murray,United States
Summary
Dynamic professional with over five years of experience in sales and a strong background in customer service, technology, and physical labor. Highly skilled in effective communication with clients both over the phone and in person, ensuring a positive customer experience. Committed to maximizing efficiency and productivity in all tasks, with a focus on delivering exceptional results. Proactive problem-solving approach and a passion for helping others drive success in every endeavor.
Overview
10
10
years of professional experience
Work History
Server
Chilis Bar and Grill
Salt Lake City, UT
08.2024 - Current
- Delivered exceptional customer service in high-volume environments, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Trained and mentored new staff on menu knowledge and service standards, improving team performance.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation, maintaining quality standards.
- Resolved guest complaints swiftly, fostering a positive dining experience and encouraging repeat visits.
Lead Sales
Xidax PC/PC Laptops
Murray, Utah, United States
03.2022 - 06.2024
- Duties included:
- I was part of a very small sales team that our job was to chat with customer via phone and live chat to help them build a computer that will fit there needs and budget
- Worked with many high level execs for thing such as servers and multiple computer orders.
- Extremely competitive sales position.
- Numbers were everything dont hit your numbers you get written up
- I excelled in sales and consistantly hit over 90k sold a pay period (70k being goal)
- Was one of the top performers most of the time in second place in sales for each pay period.
- Was put on salary for hitting constant sales goals throughout the years i was there.
Remote Specialist
Alorica/GeekSquad
Magna, Utah, United States
07.2019 - 09.2021
- Duties included:
- Assisting clients by remoting into computer in combination with phone guidance for various troubleshooting
- Diagnose and reslove customer concerns regarding software and hardware.
- Deliver consistent numbers in satisfaction and resoluton metrics.
- Excelled in training which resulted into me being pulled off training and thrown onto phones early.
- Excelled on phones was selected as a floor walker (Walked around and answered questions the team had while on phones that they couldnt find the answer to)
Qualification specialist
Cypress Magazine
West Jordan, United States
03.2016 - 05.2018
- Responsible for the operations of the Salt Lake Office.
- Daily ops included:
- Utilitze database tools to deliver consitent results in both sales and service quality
- Contacting owners of bussiness carrying our product to update information and continue a positive relationship
- Communication VIA phone and Email to high level execs to resolve database and other queries.
Education
High school diploma -
Jordan High School
06-2010
Skills
- 80 WPM
- Phones
- Computer technology
- Software and hardware troubleshooting
- Excellent sales techniques
- Calm and collected
- Punctual
- Customer communication
- Photoshop
- Excel
- Customer service
Timeline
Server
Chilis Bar and Grill
08.2024 - Current
Lead Sales
Xidax PC/PC Laptops
03.2022 - 06.2024
Remote Specialist
Alorica/GeekSquad
07.2019 - 09.2021
Qualification specialist
Cypress Magazine
03.2016 - 05.2018
High school diploma -
Jordan High School
Additional Information
Just a hard worker who loves technology and people and love the look on someones face or the sound of there voice when you are able to help them resolve the issues they are experiencing.