Shane Wendland
Mesa,AZ
Summary
At Circle K, as a Lead CSR, I spearheaded the creation of training materials, elevating customer satisfaction and service quality. My adeptness in problem-solving and customer service, coupled with a knack for money handling, significantly enhanced team performance and revenue growth through strategic upselling.
Offering blend of interpersonal skills and willingness to learn and grow within customer service leadership role. Delivers solid understanding of customer service principles and effective communication techniques. Ready to use and develop problem-solving and team-building skills in [Desired Position] role.
Overview
14
14
years of professional experience
Work History
Lead CSR
Circle K
10.2010 - Current
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.
- Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
- Boosted revenue by upselling products and providing personalized recommendations based on client needs.
Education
High School Diploma -
Gilbert High
Gilbert, AZ05-1996
Skills
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Money handling
Timeline
Lead CSR
Circle K
10.2010 - Current
High School Diploma -
Gilbert High
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