Shane Wheeler

• Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
• Managed client accounts by addressing inquiries and resolving service-related issues promptly.
• Negotiated prices and set up contracts to finalize sales agreements.
• Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
• Responded promptly to customer inquiries via phone or email.
• Utilized CRM software to track sales activities and customer interactions effectively.

Investigated leads, effectively countering competitor proposals to secure business.
Achieved closing rate of 57% at departure, demonstrating sales effectiveness.
Managed full route from Monday through Friday, delivering exceptional customer service and upselling.
Actively marketed services by joining and founding a local BNI chapter, driving growth.
Rescheduled weekly commitments to participate in BNI meetings prior to daily routes.
Enhanced customer retention through troubleshooting and problem-solving for client issues.
Focused on acquiring new accounts while preventing loss of existing clients.
Provided top-tier customer service to build lasting relationships and foster loyalty.

Conducted comprehensive interior and crawl space inspections to identify mold using lift tape and air quality tests.
Created detailed chain of custody, shipped samples to lab, and analyzed results with homeowners.
Developed thorough estimates for mold remediation following IICRC standards, presented to homeowners.
Implemented sales strategies for services like encapsulation systems and vapor barriers tailored to each home.
Cultivated strong relationships with homeowners to guide project navigation and ensure satisfaction.
Promoted company services by leading educational Lunch & Learn sessions at realty offices.
Scheduled weekly follow-up and quarterly maintenance checks to uphold client safety and project integrity.
Performed follow-up air quality testing to verify successful project completion.

Conducted home inspections in compliance with state regulations for property transactions.

Thoroughly evaluated walking level and substructure for termites and wood-destroying organisms.

• Presented official state reports to real estate agents and homeowners, maintaining ongoing communication.
• Achieved Chairman's Club recognition for outstanding sales performance in termite bonds and pest services.

At IFA Rotarian I was a machine operator for the Ford line producing various drives shafts. I quickly achieved and maintained certification and proficiency on a variety of eleven machines - including balancers that were most difficult and could only be managed by the most qualified. My duties included set up of machines, change overs, maintaining the integrity of the parts in production with limited mistakes, and keeping waste to a minimum.

The Urban Electric Company is a leading and highly sought after high end lighting firm. As a graduated Artisan for the Urban Electric Company I had to be an expert in the finishing process for a large array of lighting fixtures. I maintained proficiency in all techniques to include: hand buffing on a high powered buffer, sonic cleaning of brass or copper pieces and whole fixtures; as well as, acid baths and nickeling by way of electroplating. Other finishes include: oxidation, hand painting and powder coating. After finally assembly, I evaluated the entirety of the piece to ensure the product was near flawless and met all standards. I earned head artisan and craftsman of a new department that addressed client issues with prompt turnaround, advised the sales team on procedures, and served as resource person regarding technique and skills.