Summary
Overview
Work History
Education
Skills
Military Service
Timeline
BusinessAnalyst

Shane Willis

Account Manager
Laurel

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

16
16
years of professional experience

Work History

Account Manager

Sheffield Metals International
05.2021 - Current
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Negotiated prices, terms of sales and service agreements.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Set and achieved company defined sales goals.

Account Manager, Inside Sales

Protech Steel
10.2020 - 04.2021
  • Developed and implemented sales strategies to increase revenue.
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Worked closely with other departments to promote products and marketing campaigns.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
  • Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.

Senior Sales Account Manager

Bridger Steel Billings
08.2016 - 10.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

91B Combat Engineer

US Army National Guard
02.2009 - 08.2019
  • Placed explosives and performed mine-sweeping activities on land.
  • Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
  • Managed team of 8 personnel in mine-clearing operations, resulting in zero injuries.
  • Employed, fired and recovered anti-personnel and anti-tank mines.
  • Directed installation and removal of minefields in combat operations areas, often working under time constraints and in volatile geographic areas.
  • Trained in small arms, anti-armor and indirect fire weapons.
  • Gave individual evaluations based on fitness and combat readiness.
  • Responded to and assisted in medical emergencies.

Truck Driver

Pacific Metal
03.2014 - 08.2016
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

General Manager

The Wave and Rocky Toppers
06.2011 - 09.2014
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Education

High School Diploma -

Laurel High School
Laurel, MT

Skills

  • Metal Roofing Installation
  • Business development and planning
  • Computer proficiency
  • Blueprint and schematics
  • Residential and Commercial Construction
  • Retail sales
  • Account development
  • Microsoft Office
  • Customer training
  • Trend forecasting
  • Converting leads
  • Lead prospecting

Military Service

United States Army National Guard, United States, E-5, 01/01/09, 08/01/19

Timeline

Account Manager

Sheffield Metals International
05.2021 - Current

Account Manager, Inside Sales

Protech Steel
10.2020 - 04.2021

Senior Sales Account Manager

Bridger Steel Billings
08.2016 - 10.2020

Truck Driver

Pacific Metal
03.2014 - 08.2016

General Manager

The Wave and Rocky Toppers
06.2011 - 09.2014

91B Combat Engineer

US Army National Guard
02.2009 - 08.2019

High School Diploma -

Laurel High School

Similar Profiles

CREATE PROFILE
Shane WillisAccount Manager