Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Shane Wilson

Suwanee,GA

Summary

Proven Assistant Manager at Mr. Tire Auto Service Centers, adept in customer service and retail operations management. Elevated store performance through strategic leadership and team motivation, ensuring a seamless customer experience. Excelled in staff supervision and problem-solving, significantly minimizing financial discrepancies. Demonstrated expertise in cost control and operational efficiency, fostering business growth.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Mr. Tire Auto Service Centers
02.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Mechanic

Tires Plus Automotive
05.2018 - 07.2020
  • Maintained vehicle records by recording service and repairs.
  • Built strong relationships with customers through clear communication of repair needs and expected completion times.
  • Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
  • Protected company reputation by consistently following ethical practices when performing all job duties.
  • Worked closely with service advisors to provide accurate repair estimates, thoroughly explaining necessary work to customers.
  • Increased shop efficiency with thorough preventative maintenance inspections and appropriate recommendations.
  • Optimized workflow by effectively prioritizing daily tasks according to urgency and complexity.

Education

High School Diploma -

Archer High
Lawrenceville, GA
08-2019

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff supervision
  • Retail operations
  • Customer rapport
  • Retail operations management
  • Cost control

Timeline

Assistant Manager

Mr. Tire Auto Service Centers
02.2021 - Current

Mechanic

Tires Plus Automotive
05.2018 - 07.2020

High School Diploma -

Archer High
Shane Wilson