Shane Wolfe
Mesa,AZ
Summary
Dynamic leader with a proven track record at AutoNation Chevrolet Mesa, adept in operations management and strategic planning. Excels in fostering team cohesion and driving performance improvements, achieving significant sales growth. Skilled in risk management and customer relations, consistently enhancing client satisfaction and retention.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Diligent [Desired Position] with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
AutoNation Chevrolet Mesa
05.2018 - Current
- Analyzed competitive landscape for informed decision-making in product development.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Reviewed financial reports to identify trends for strategic adjustments.
- Streamlined operational processes by implementing best practices.
- Fostered a culture of accountability for improved team cohesion and morale.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Sales Manager
AutoNation Honda Chandler
02.2016 - 05.2018
- Strengthened customer loyalty by implementing personalized engagement tactics.
- Championed strategic initiatives with sales force to enhance overall productivity.
- Conducted regular assessments of sales processes to adapt strategies for changing conditions.
- Reviewed competitor performance to refine sales approaches and maintain market relevance.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Upheld company policies and implemented standards fairly.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Maintained extensive knowledge of company products and services.
- Analyzed market trends to adjust sales forecasts accordingly, ensuring inventory levels met fluctuating demand patterns.
- Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
- Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Used Vehicle Director
AutoNation Honda Chandler
04.2014 - 02.2016
- Fostered a strong team culture within the department, promoting collaboration among staff members toward achieving common goals.
- Optimized dealership''s online presence, showcasing available inventory and attracting potential buyers via social media platforms and website updates.
- Increased sales volume through targeted marketing campaigns and promotions for pre-owned vehicles.
- Conducted regular market research, staying informed about industry trends and adjusting strategies accordingly to maintain competitiveness in the marketplace.
- Oversaw reconditioning efforts on acquired vehicles as needed, working closely with service technicians to prioritize necessary repairs while minimizing costs.
- Established strong relationships with auction houses, facilitating better procurement opportunities for used vehicles.
- Improved inventory turnover rate through efficient management of vehicle acquisition and sales processes.
- Contributed to overall dealership success by working closely with other department heads, sharing best practices and collaborating on cross-departmental initiatives.
- Maximized profit margins by implementing effective pricing strategies for used vehicles.
- Resolved any issues arising between customers and staff members promptly, maintaining the dealership''s reputation for exceptional customer service.
- Collaborated with finance department to create appealing financing options for customers purchasing used cars.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
Sales Manager
AutoNation Honda Chandler
01.2013 - 04.2014
- Streamlined sales workflows to reduce bottlenecks and accelerate closing cycles.
- Crafted targeted campaigns for increased market penetration and brand visibility.
- Cultivated a high-performing sales team for improved morale and increased productivity.
- Utilized data analytics to refine sales techniques for improved customer engagement.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Outside Sales Manager
CenturyLink
10.2009 - 01.2013
- Finalized sales deals and contracts.
- Managed territory budget to support development of regional and territory leads.
- Followed up with customers about customer service.
- Created efficient routes for outside salesman.
- Updated client accounts based on changing markets.
- Participated in industry events and tradeshows, expanding brand visibility and generating valuable leads for future business opportunities.
- Delivered monthly sales forecasts to management, contributing to informed decision-making processes.
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties.
- Continuously improved personal selling skills through ongoing training, self-assessment, and professional networking events.
- Identified upsell opportunities within existing accounts through attentive relationship management skills which led to increased customer spending over time.
- Improved customer satisfaction levels by addressing concerns promptly and offering personalized solutions tailored to their needs.
- Negotiated contracts with clients to secure profitable deals while adhering to company policies and guidelines.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
Sales Manager
Earnhardt Nissan
03.2005 - 10.2009
- Cultivated a high-performing sales team for improved morale and increased productivity.
- Streamlined sales workflows to reduce bottlenecks and accelerate closing cycles.
- Encouraged cross-training for improved versatility and team collaboration.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Sales Manager
Earnhardt Hyundai
04.2003 - 03.2005
- Enhanced team collaboration for improved sales performance through regular coaching sessions.
- Strengthened customer loyalty by addressing concerns promptly and personally.
- Monitored team performance with regular assessments to identify improvement areas.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Trained new associates in successful sales and performance strategies.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Managed and developed sales team.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
- Cultivated a high-performing sales team for improved morale and increased productivity.
- Utilized data analytics to refine sales techniques for improved customer engagement.
Assistant Manager of Sales
Earnhardt Ford
03.2001 - 04.2003
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
- Conducted regular performance reviews with team members, identifying areas for improvement and guiding them towards professional development opportunities.
- Managed a team of sales representatives, providing training and guidance for successful sales strategies.
- Organized product demonstrations for prospective clients, showcasing features and benefits as part of persuasive sales pitches.
- Maintained open lines of communication between management, staff, and clients to ensure seamless service delivery.
- Maintained professional and impeccable environment for employees and customers.
- Set individual and team sales targets, motivating staff to achieve top performance levels consistently.
- Coached employees on upselling products and recommending enhanced services.
- Built, motivated and led high-performing team focused on genuine care for needs of every customer.
Sales Associate
Earnhardt Ford
02.2000 - 04.2003
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Arvada West High School
Arvada, CO06-1995
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Team leadership
- Training and coaching
- Customer relations
- Training and development
- Inventory control
- Goal setting
- Staff development
- Motivation
- Staff motivation
- Strategic planning
- Performance improvement
- Employee development
- Consistently meet goals
- Performance improvements
- Staffing
- Recruitment
- Expense control
- Business development
- Troubleshooting expertise
- Operations oversight
- Risk management
- Risk mitigation
- Vendor relationships
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
AutoNation General Manager University
AutoNation Used Vehicle Manager University
AutoNation Sales Manager University
Timeline
General Manager
AutoNation Chevrolet Mesa
05.2018 - Current
General Sales Manager
AutoNation Honda Chandler
02.2016 - 05.2018
Used Vehicle Director
AutoNation Honda Chandler
04.2014 - 02.2016
Sales Manager
AutoNation Honda Chandler
01.2013 - 04.2014
Outside Sales Manager
CenturyLink
10.2009 - 01.2013
Sales Manager
Earnhardt Nissan
03.2005 - 10.2009
Sales Manager
Earnhardt Hyundai
04.2003 - 03.2005
Assistant Manager of Sales
Earnhardt Ford
03.2001 - 04.2003
Sales Associate
Earnhardt Ford
02.2000 - 04.2003
AutoNation General Manager University
AutoNation Used Vehicle Manager University
AutoNation Sales Manager University
High School Diploma -
Arvada West High School
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