Microsoft Office
Shane Wood
Summary
Passionate and detail-oriented individual with over twelve years customer relations experience working within the non-profit arts community. Senior management experience in database and customer relationship management with an adept ability to learn new technology and analytically find solutions to make for a better consumer experience.
Overview
12
12
years of professional experience
Work History
Senior Database Administrator
Louisville Orchestra
01.2024 - Current
- Overseeing and maintaining the patron and donor database (Tessitura) to ensure accuracy and functionality
- Managing Louisville Orchestra E-Commerce through TN Express Web
- Building relationships and assisting patrons and donors by phone, email and face to face during performances to make certain they have an exceptional experience
- Supervising the Kentucky Performing Arts box office during performances
- In charge of distributing weekly ticketing reports
- Building concerts for public on-sale online and by phone
- Pulling accurate lists and proof reading for the marketing department
Senior Manager of Patron Insights & E-Commerce
Louisville Orchestra
06.2023 - 12.2023
Patron Systems Manager
Louisville Orchestra
08.2019 - 06.2023
Patron Services Coordinator
Louisville Orchestra & Kentucky Opera
08.2012 - 08.2019
- Assisting the Director of Patron Services in planning and implementing subscription/ticketing campaigns while providing the highest level of customer service, quickly resolving any customer concerns and issues
- Processing $600,000+ each year in subscription sales
- Working with Tessitura daily, creating lists, processing ticket orders, updating patron accounts, sales reporting and market research
- Supervising the Kentucky Performing Arts box office during performances
- Assisting the marketing department, completing POs and ensuring invoices are paid in a timely manner
- Sending out post-concert surveys to patrons to help build positive patron relationships based on their needs
Education
Bachelor of Arts - Arts Administration
University of Kentucky
Lexington, KY01-2007
Skills
- Analytical thinking
- Proficient computer skills
- Customer relations and engagement
- Database and customer relationship management (CRM)
- E-commerce management
- Excellent verbal and written communication
- Leadership and supervision
- Meticulous attention to detail
- Multitasking and ability to work in hybrid roles
- Quick understanding of new technology
- Task prioritization and time management skills
Software
Adobe Express
Canva
Social Media
Survey Monkey
Tessitura
Wordfly
WordPress
Timeline
Senior Database Administrator
Louisville Orchestra
01.2024 - Current
Senior Manager of Patron Insights & E-Commerce
Louisville Orchestra
06.2023 - 12.2023
Patron Systems Manager
Louisville Orchestra
08.2019 - 06.2023
Patron Services Coordinator
Louisville Orchestra & Kentucky Opera
08.2012 - 08.2019
Bachelor of Arts - Arts Administration
University of Kentucky