Shane Wright
Pipersville,PA
Summary
Enthusiastic worker experienced in front-of-house operations. Flexes easily between different positions and serves customers with positive, upbeat style. Consistently follows food safety and alcohol service standards.
Professional Emergency Room Technician with 1 year of experience. Strengths in conducting rapid assessment of conditions to prioritize tasks in dynamic environment, and providing support to staff nurses and physicians. Demonstrated superior skills to thrive under pressure.
Past leadership rolls in professional settings as well as school settings including but not limited to- High School football player and capitan as well as wrestling player and capitan.
Overview
3
3
years of professional experience
Work History
Server
The Logan Inn
New Hope, PA
10.2023 - 02.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server
Ardana
Newtown, PA
03.2023 - 10.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Has through and expansive knowledge of the menu
- Opened and served bottles of wine to customers
- Has expansive alcohol knowledge to recommend and upsell to customers
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Presented menus and answered questions regarding items.
Server
Green Parrot
Newtown, PA
07.2022 - 02.2023
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Emergency Department Technician
St Lukes
Quakertown, PA
10.2021 - 11.2022
- Monitored patients for signs of distress or decompensation and alerted staff of emergency situations.
- Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
- Tracked patients' vital signs, treated wounds and collected samples to free up nurses and physicians for more advanced work.
- Assisted with fitting patients for casts, crutches and other medical devices.
- Prioritized care based on clinician orders and current patient symptoms to optimize resource utilization.
- Assisted with CPR and airway clearing procedures during emergencies.
- Stocked and replenished patient care areas with appropriate supplies.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
Food Runner
Cactus Grille Loveland
Pipersville, PA
09.2020 - 06.2021
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Offered insight into menu items to answer customer questions.
- Responded quickly to customer concerns and escalated major issues to management.
- Memorized dining room floor plans and understood seat number system.
Education
Bachelor of Science - Biology
Delaware Valley University
Doylestown, PA05-2027
High School Diploma -
Council Rock High School North
Newtown, PA06.2019
Skills
- Basic Life Support Certified
- Sanitizing Procedures
- Medical Terminology
- Admissions and Discharge Processes
- Medical Sample Collection
- Taking and Tracking Vital Signs
- Airway Management
- PPE Use
- Good Work Ethic
- Turning Tables
- Valid Driver's License
- Teamwork and Collaboration
- Order Management
- Ticket Time Monitoring
- Opening and Closing Procedures
- Food Preparation
- Customer Service
- EMT certified
Additional Information
References
Tanya Vanlavee:
Manager of St. Lukes Upper Bucks Emergency Department
267-718-4234
Claire Campbell:
Manager of Ardana
202-276-5609
Cesar Perez:
Manager of The Logan Inn
201-208-3522
Jess C:
Manager at Green parrot
267-229-3226
Timeline
Server
The Logan Inn
10.2023 - 02.2024
Server
Ardana
03.2023 - 10.2023
Server
Green Parrot
07.2022 - 02.2023
Emergency Department Technician
St Lukes
10.2021 - 11.2022
Food Runner
Cactus Grille Loveland
09.2020 - 06.2021
Bachelor of Science - Biology
Delaware Valley University
High School Diploma -
Council Rock High School North
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