Shane Yesovich
Windham,OH
Summary
Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies. Proactive Production Manager successful at anticipating needs and making adjustments to schedules, materials and workflow. Ready to bring expertise to company needing hands-on, knowledgeable and resourceful leader. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Production Manager
Highway Garage
10.2023 - 01.2024
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
- Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
- Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
- Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
- Supervised and managed shop operations and tasks.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Service Advisor
Ken Ganley Companies/Taylor Kia
12.2015 - 09.2023
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Body Shop Manager
Taylor Chevrolet/Diehl Automotive Group
02.2019 - 06.2023
- Enhanced customer satisfaction by implementing efficient workflow processes and streamlining repair procedures.
- Boosted revenue by developing strategic marketing initiatives and promotional campaigns for the body shop.
- Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
- Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
- Improved staff productivity by implementing ongoing training programs focused on technical skills and customer service.
- Optimized inventory management, reducing waste and ensuring availability of necessary parts for timely repairs.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Supervised and managed shop operations and tasks.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Oversaw facility maintenance tasks to ensure a clean, well-organized workspace conducive to efficient operations.
- Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
- Managed financial aspects of the body shop, including budgeting, forecasting, expense tracking, and profit analysis.
- Developed successful cross-functional partnerships with other departments to facilitate smooth communication and collaboration across the organization.
Express Service Manager
Taylor Kia Of Boardman
12.2015 - 02.2019
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Education
Paralegal Certification - Paralegal Studies
Youngstown State Metro College
Youngstown, OH11.2000
High School Diploma -
Chaney High School
Youngstown06.1995
Skills
- Production Optimization
- Quality Assurance
- Production Planning
- Staff Scheduling
- Quality Control
- Business Forecasting
- Project Management
- Cause and Effect Analysis
- Strong Leadership Abilities
- Customer Support
Affiliations
- Brand Ambassador Motiv Bowling
- Turbo Grip Products Regional Staff
- I AM Bowling Regional Staff
Timeline
Production Manager
Highway Garage
10.2023 - 01.2024
Body Shop Manager
Taylor Chevrolet/Diehl Automotive Group
02.2019 - 06.2023
Service Advisor
Ken Ganley Companies/Taylor Kia
12.2015 - 09.2023
Express Service Manager
Taylor Kia Of Boardman
12.2015 - 02.2019
Paralegal Certification - Paralegal Studies
Youngstown State Metro College
High School Diploma -
Chaney High School
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