Summary
Overview
Work History
Education
Skills
Timeline
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Shane Zimbelman

Keaton,KY

Summary

Dynamic small business owner with a proven track record at S & S Coffee Spot, excelling in vendor relations and customer service. Skilled in developing marketing strategies that enhanced brand visibility and fostered client loyalty. Dependable and detail-oriented, I implemented financial tracking systems to optimize budgeting and reduce costs effectively.

Overview

31
31
years of professional experience

Work History

Small Business Owner

S & S Coffee Spot
06.2023 - Current
  • Managed daily operations, ensuring efficient workflow and customer satisfaction.
  • Developed marketing strategies to increase brand visibility and attract new clients.
  • Streamlined inventory management processes, reducing overhead costs and improving stock accuracy.
  • Trained and mentored staff, enhancing team performance and service quality.
  • Implemented financial tracking systems to monitor expenses and optimize budgeting practices.
  • Established strong vendor relationships, negotiating favorable terms for supplies and services.
  • Conducted market research to identify trends and adjust business strategies accordingly.
  • Fostered a customer-centric culture, leading to improved client retention rates and loyalty.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.

Delivery Driver

Smalley & Company
03.2014 - 01.2022
  • Delivered packages efficiently, ensuring timely arrival at customer locations.
  • Operated delivery vehicles while adhering to safety regulations and company policies.
  • Managed route planning to optimize delivery schedules and reduce travel time.
  • Assisted with loading and unloading cargo, maintaining accurate inventory records.
  • Trained new drivers on operational procedures and safe driving practices.
  • Implemented process improvements to enhance delivery efficiency and customer satisfaction.
  • Monitored vehicle maintenance needs, coordinating repairs to minimize downtime.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Order Selection

MacLaine Western
02.2005 - 01.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Driver

Pacific Rail Services
01.1995 - 02.2005
  • Operated delivery vehicles while adhering to safety regulations and traffic laws.
  • Assisted in loading and unloading cargo, ensuring accurate placement and secure transport.
  • Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance tasks.
  • Delivered goods efficiently, demonstrating strong time management and route optimization skills.
  • Communicated effectively with dispatchers to coordinate schedules and address potential issues.
  • Adapted to changing routes and schedules, demonstrating flexibility in high-pressure situations.
  • Collaborated with team members to enhance overall operational efficiency during peak delivery periods.
  • Learned company policies related to transportation logistics, contributing to improved compliance practices.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Education

Fluid Power Mechanic - Fluid Power

South Georgia Technology School
Americus, GA
03.2011

High School Diploma - General Studies

Frederick Jr Sr High
Frederick, CO
06.1998

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Business marketing
  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Route management
  • Heavy lifting
  • Order picking and processing
  • Map reading and navigation skills
  • Vehicle cleaning and maintenance
  • Delivery scheduling
  • Forklift operation
  • Shipping and packaging
  • Complex Problem-solving
  • Cargo handling
  • Route planning
  • Quality assurance
  • Vehicle inspection
  • Delivery recordkeeping
  • Commercial driving
  • Dispatch communication
  • Client relationship management
  • Documentation and reporting
  • Load balancing
  • Valid class A commercial Driver's license
  • Local routes
  • Load management
  • Trip planning
  • Tractor-trailer driving

Timeline

Small Business Owner

S & S Coffee Spot
06.2023 - Current

Delivery Driver

Smalley & Company
03.2014 - 01.2022

Order Selection

MacLaine Western
02.2005 - 01.2010

Driver

Pacific Rail Services
01.1995 - 02.2005

Fluid Power Mechanic - Fluid Power

South Georgia Technology School

High School Diploma - General Studies

Frederick Jr Sr High

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Shane Zimbelman