Shanea Abalos
Security Guard/Customer Service
Vacaville,CA
Summary
- Experienced customer service representative with over 4 years of call center and conflict resolution skills, with an excellent reputation for improving customer satisfaction.
- Enthusiastic personality, eager to contribute to team success through hard work and implementing skills and practices with company's values.
- Dedicated customer service professional, skilled in working under pressure and adapting to new situations and challenges to best enhance the company.
- Hardworking and passionate job seeker with strong organizational skills motivated to learn, grow, and excel. Eager to secure a customer service position at an innovative tech company.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Security Guard
CSC Security
Fresno, CA
03.2019 - 03.2020
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Ability to remain calm and mindful during stressful situations to think critically and resolve the issue.
- Interacted assertively but non-confrontationally with personnel and general public.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Checked and verified photo identification prior to granting facility access.
Inventory Associate
WIS International Inventory Service
Fresno, CA
05.2015 - 10.2016
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained inventory count, tracked usage and documented variances.
- Performed data entry and completed proper paperwork.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Customer Service Representative
Alorica Inc
Clovis, CA
11.2013 - 10.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded actions taken, issues resolved and conflict resolution information to effectively manage customer accounts.
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
Education
GED -
Sacramento Job Corps (Sia Tech)
Sacramento, CA 04.2010 - 04.2011
Skills
Customer Service Skills
Enthusiastic Personality
Empathetic To Customer's Needs
Superb Professionalism
Resolving Conflict
Adapts To Change Quickly
Works Well In Fast Paced Environments
Enjoys Working In Diverse Work Spaces
Timeline
Security Guard
CSC Security
03.2019 - 03.2020
Inventory Associate
WIS International Inventory Service
05.2015 - 10.2016
Customer Service Representative
Alorica Inc
11.2013 - 10.2014
GED -
Sacramento Job Corps (Sia Tech)
04.2010 - 04.2011