Shanea Bloomquist
Columbia,SC
Summary
Experienced Accounts Receivable Specialist bringing 7+ years of experience in the credit and collections field. Talented in performing high volume of outbound/inbound calls to secure payments on past due accounts. Excellent customer service skills and very attentive in observing and servicing the needs of people I come in contact with. I consider myself proficient in specializing quality, speed and process optimization.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Medical Debt Collector
Receivable Solutions Inc
Columbia, SC
08.2015 - Current
- Logged charges and payments within database.
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Worked with customer to create debt repayment plan based on current financial condition.
- Advised customers of alternative actions and strategies for debt repayment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
Finish Line
The Bronx, NY
05.2014 - 06.2015
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Worked closely with shift manager to solve problems and handle customer concerns.
Manager's Assistant
Mcdonalds
Bronx, NY
07.2012 - 03.2014
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Onboarded new employees with training and new hire documentation.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
High School Diploma -
Bronx Senior Highschool
The Bronx, NY 08.2012 -
Skills
Complaint resolution
undefinedTimeline
Medical Debt Collector
Receivable Solutions Inc
08.2015 - Current
Sales Associate
Finish Line
05.2014 - 06.2015
High School Diploma -
Bronx Senior Highschool
08.2012 -
Manager's Assistant
Mcdonalds
07.2012 - 03.2014
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