Shanea Cross

Customer service, dispensing medications, register, counting, computer data

• Supervised daily operations to ensure efficient workflow and exceptional customer service.
• Trained new team members on operational procedures and safety protocols.
• Managed inventory levels, ensuring product availability for customers at all times.
• Implemented process improvements that enhanced team productivity and reduced downtime.
• Conducted regular quality checks on products to maintain high standards of service delivery.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and organized work environment, ensuring safety standards were met consistently.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Trained and mentored new employees to maximize team performance.

• Provided compassionate support to individuals with diverse needs, enhancing overall well-being and comfort.
• Assisted clients with daily living activities, promoting independence and dignity.
• Implemented personalized care plans in collaboration with healthcare professionals, ensuring tailored support for each client.
• Monitored client health status and reported changes to medical staff, facilitating timely interventions.
• Developed strong relationships with clients and families, fostering trust and open communication for better care outcomes.
• Maintained accurate documentation of care provided, supporting compliance with regulatory standards and enhancing accountability.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.