Shanea Ellerby
Brooklyn,NY
Summary
Expert in managing phone communications and appointments, effectively handling high call volumes while ensuring customer inquiries are addressed promptly. Achieved high customer satisfaction levels through strong communication skills and efficient task prioritization. Proficient in utilizing scheduling software to coordinate appointments and maintain organization in dynamic environments. Experienced Business Development Assistant with a successful track record in client acquisition and administrative support for senior staff.
Overview
20
20
years of professional experience
Work History
Business Development Assistant
South Shore Hyundai
Brooklyn, Ny
11.2018 - Current
- Validated appointment schedules to ensure punctual and effective meetings.
- Updated proposal schedules to keep team members aligned with deadlines.
- Provided accurate information on company services, procedures, and policies.
- Resolved customer inquiries and concerns to maintain high service quality.
Business Development Coordinator
Bayridge Ford
Brooklyn, Ny
02.2014 - 10.2018
- Daily met and greeted customers upon arrival
- Responded to internet leads in a timely manner
- Proficient in Microsoft Word and Internet Explorer
- Well-balanced use of organizational skills and multitasking
- Great analytical and problem-solving skills, ability to follow oral and written instructions, excellent communication
Business Development Coordinator
Bayridge Toyota
Brooklyn
04.2013 - 03.2014
- Set and confirmed appointments
- Daily meet and greet customers upon arrival
- Responded to internet leads in a timely manner
- Proficient in Microsoft Word and Internet Explorer
- Well-balanced use of organizational skills and multitasking
- Great analytical and problem-solving skills; ability to follow oral and written instructions; excellent communication skills
Internet Sales Rep
Brooklyn
10.2011 - 11.2012
- Confirmed and set appointments
- Daily met and greeted customers upon arrival
- Responded to internet leads in a timely manner
- Answered all incoming sales calls
- Followed up on unsold floor traffic
Internet Sales Rep / Payroll Assistant
Queens, Ny
05.2005 - 04.2011
- Completed Monthly Payroll
- Set and confirmed appointments
- Daily met and greeted customers upon arrival
- Responded to internet leads in a timely manner
Education
High School diploma - Business Administration
Boys And Girls High School
Brooklyn06-2004
Skills
- Lead generation
- Appointment scheduling
- Sales support
- Organizational skills
- Attention to detail
- Adaptable mindset
Timeline
Business Development Assistant
South Shore Hyundai
11.2018 - Current
Business Development Coordinator
Bayridge Ford
02.2014 - 10.2018
Business Development Coordinator
Bayridge Toyota
04.2013 - 03.2014
Internet Sales Rep
10.2011 - 11.2012
Internet Sales Rep / Payroll Assistant
05.2005 - 04.2011
High School diploma - Business Administration
Boys And Girls High School
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