Shanea Farr
San Bernardino,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in communication, adaptability and agility. Solid team player with outgoing, positive demeanor and the ability to promote a " client first" mentality. Dedicated to contributing to a team-based environment.
Overview
24
24
years of professional experience
Work History
Customer Service Specialist
Visual Edge IT
San Bernardino, CA
11.2021 - Current
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Addressed customer questions and concerns regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Shipt Shopper
Shipt
San Bernardino, CA
11.2020 - 11.2021
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Maximized efficiency by scanning items quickly and completing as many as 4 orders per hour
Client Services Manager
Assure Pregnancy Clinic
Fontana, CA
02.2015 - 05.2021
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Handled day-to-day customer contact via phones, faxes and emails.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Evaluated employee performance and coached and trained to improve weak areas.
- Prepared weekly employee work schedules for team members.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Managed 26 staff and volunteers
Phlebotomist Technician
Arrowhead Regional Medical Center
Colton, CA
08.2014 - 06.2015
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Monitored patients for reactions and verified sample quality.
Director of Client Services
Alpha Pregnancy Resource Center
Fairfield, CA
09.2009 - 06.2012
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Confirmed appointments, communicated with clients and updated client records.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Answered phone calls and answered questions from potential customers.
- Managed over 10 volunteers
Phlebotomist Technician
NorthBay Medical Center
Vacaville, CA
09.2000 - 01.2006
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Education
Master's - Eschatology
Wordwise Institute of Eschatology
Rancho Cucamonga, CA01.2021
Bachelor's - Religious Studies
International School of Ministry
San Bernardino, CA10.2018
Certificate - Medical Assisting
Empire College
Santa Rosa, CA10.1994
Skills
- Responsible
- Creative Problem Solving
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Detail-Oriented
- Telephone Etiquette
- Good communication skills
- Customer Service-Oriented
- Flexible & Adaptable
- Data Entry
Timeline
Customer Service Specialist
Visual Edge IT
11.2021 - Current
Shipt Shopper
Shipt
11.2020 - 11.2021
Client Services Manager
Assure Pregnancy Clinic
02.2015 - 05.2021
Phlebotomist Technician
Arrowhead Regional Medical Center
08.2014 - 06.2015
Director of Client Services
Alpha Pregnancy Resource Center
09.2009 - 06.2012
Phlebotomist Technician
NorthBay Medical Center
09.2000 - 01.2006
Master's - Eschatology
Wordwise Institute of Eschatology
Bachelor's - Religious Studies
International School of Ministry
Certificate - Medical Assisting
Empire College
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