Hi, I’m
Shanea Powell
Hephzibah,GA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
years of professional experience
Work History
Hyatt Hotels Corp
Kitchen Manager
04.2018 - 02.2019
Job overview
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Crossridge Ranch
Farm Hand
03.2013 - 03.2014
Job overview
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Performed regular maintenance to keep farm equipment in safe working order.
- Checked farmland for issues in need of attention, such as fences to mend and broken pipes to fix.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Operated tractors and self-propelled machinery to plow and fertilize soil.
McDonald's Restaurant
Restaurant Team Member
02.2010 - 06.2010
Job overview
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Rugged Warehouse
Sales Associate
08.2007 - 07.2009
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Ruths Diner
After Hours Cleaner
05.2006 - 02.2007
Job overview
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
Taco Bell
Restaurant Team Member
07.2005 - 04.2006
Job overview
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used proper techniques to prepare food and ingredients.
Education
Port Huron South Port Huron
High School Diploma
06.2007
Skills
- Policy and Procedure Enforcement
- Managing Reservations and Large Parties
- Performance Improvement
- Portioning Understanding
- Shift Scheduling
- Staff Training
- Sanitation
- Food and Beverage Management
- Attention to Detail
- Customer Service
- Counting Money
- Order Delivery Practices
- Inventory Control
- Supply Ordering and Management
- Multitasking and Organization
- Teamwork and Collaboration
Timeline
Kitchen Manager
Hyatt Hotels Corp
04.2018 - 02.2019
Farm Hand
Crossridge Ranch
03.2013 - 03.2014
Restaurant Team Member
McDonald's Restaurant
02.2010 - 06.2010
Sales Associate
Rugged Warehouse
08.2007 - 07.2009
After Hours Cleaner
Ruths Diner
05.2006 - 02.2007
Restaurant Team Member
Taco Bell
07.2005 - 04.2006
Port Huron South
High School Diploma
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