Shane Cruz
West Warwick,RI
Summary
Proven track record in enhancing patient care coordination and reducing wait times at Mass General Hospital through expert bed management and efficient patient placement strategies. Skilled in healthcare regulations and motivational leadership, I significantly improved service levels and team proficiency. My approach blends strong organization with a deep understanding of medical terminology, ensuring optimal patient outcomes and streamlined hospital operations.
Overview
8
8
years of professional experience
Work History
Patient Placement Coordinator
Mass General Hospital
05.2022 - 08.2024
- Reduced patient wait times with efficient bed management strategies and effective prioritization of patients based on urgency.
- Collaborated with interdisciplinary teams during daily huddles, sharing insights on current bed status and potential challenges affecting patient placements.
- Provided ongoing training for team members on best practices in patient placement coordination, ensuring high-quality service levels were maintained at all times.
- Worked closely with nursing managers to address staffing issues affecting overall efficiency in bed management processes within the facility.
- Continuously monitored bed availability across multiple units, effectively allocating resources to optimize usage and minimize delays in care delivery.
Bed Control Coordinator
Newton Wellesley Hospital
06.2020 - 05.2022
- Supported hospital administration in capacity planning initiatives through detailed tracking of bed utilization trends.
- Maintained up-to-date knowledge of bed status, ensuring accurate information was available to medical staff at all times.
- Streamlined communication between nursing staff and physicians for timely patient placement decisions.
- Reduced wait times for patients by effectively prioritizing bed requests based on medical necessity and urgency.
- Provided training and mentorship to new Bed Control Coordinators, fostering a skilled workforce capable of delivering exceptional service levels.
Senior Member Service Representative
Commonwealth Care Alliance
03.2016 - 06.2020
- Conducted periodic performance reviews with team members, fostering a culture of continuous improvement within the department.
- Fostered a positive working environment through regular feedback sessions and encouragement of open communication among team members.
- Boosted retention rates with diligent follow-ups on member inquiries and timely resolution of issues.
- Managed escalated issues adeptly, negotiating resolutions that balanced both member needs and business objectives.
Education
High School Diploma -
Colegio Instituto Ashley
Santo Domingo, Dominican Republic08.2008
Skills
- Motivational Skills
- Strong Organization
- Healthcare Regulations Understanding
- Medical terminology knowledge
- Customer Service
- Multitasking ability
- Patient Care
- HIPAA Compliance
- Patient Registration
- Insurance Verification
- Patient Care Coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Placement Coordinator
Mass General Hospital
05.2022 - 08.2024
Bed Control Coordinator
Newton Wellesley Hospital
06.2020 - 05.2022
Senior Member Service Representative
Commonwealth Care Alliance
03.2016 - 06.2020
High School Diploma -
Colegio Instituto Ashley