Shaneca King
New Braunfels,TX
Summary
Compassionate Case Manager experienced in a shelter environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Crisis Center Of Comal County
02.2022 - Current
- Conducted different programs on available services.
- Facilitated successful transitions between levels developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Residential Assistant
Burke
01.2020 - 01.2022
- Conducted weekly meetings with clients to review goals, address issues and provide support.
- Developed, implemented and monitored residential policies and procedures.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Conducted regular safety inspections of common areas and individual units to ensure compliance with local regulations and policies.
- Organized training sessions on emergency procedures for both staff members and residents to increase preparedness during crisis situations.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Managed inventory of supplies needed for daily operations within the residential facility, ensuring availability when required.
Direct Support Professional 2
Lufkin State Supported Living Center
03.2016 - 11.2020
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
Office Manager/Dialysis Technician
Dialysis Clinic Inc.
12.2010 - 12.2015
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed client expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained computer and physical filing systems.
- Identified and communicated clients needs to supply chain capacity and quality teams.
Education
Bachelor of Science - Human Services
Stephen F Austin State University
Nacogdoches, TXBachelor of Science - Psychology
Colorado Christian University
Denver, CO05.2025
Office Lab Tech
Angelina College
Lufkin, TX08.2000
Skills
- Client Care Coordination
- Relationship Building
- Client Support
- Case Planning
- Onsite facility tours
Accomplishments
- Supervised team of 5-8 staff members.
- Collaborated with team of 5-8 people in the development of taking care of clients at State School.
- Achieved great results through effectively helping with everything.
- Documented and resolved issues which led to great tesmwork
Certification
- Office Lab Tech, August 2000
- Phlebotomy, June 2001
- Dental Assistant, October 2021
Timeline
Case Manager
Crisis Center Of Comal County
02.2022 - Current
Residential Assistant
Burke
01.2020 - 01.2022
Direct Support Professional 2
Lufkin State Supported Living Center
03.2016 - 11.2020
Office Manager/Dialysis Technician
Dialysis Clinic Inc.
12.2010 - 12.2015
Bachelor of Science - Human Services
Stephen F Austin State University
Bachelor of Science - Psychology
Colorado Christian University
Office Lab Tech
Angelina College
- Office Lab Tech, August 2000
- Phlebotomy, June 2001
- Dental Assistant, October 2021
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