Shanece Davis

• Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, and Guest Services.
• Develop and implement strategies to achieve financial goals, maximize profitability, and control operating expenses.
• Ensure exceptional guest satisfaction by maintaining high service standards and responding promptly to guest feedback and concerns.
• Lead, mentor, and develop management staff to achieve performance goals and uphold company values.
• Prepare and manage budgets, forecasts, and financial reports to ensure effective business planning and performance tracking.
• Maintain compliance with all company policies, safety regulations, and local, state, and federal laws.
• Collaborate with Sales and Marketing teams to increase occupancy, ADR, and RevPAR while strengthening the property’s market presence.
• Conduct regular inspections of the property to ensure cleanliness, maintenance, and brand standards are consistently met.
• Represent the hotel in community and industry-related events to enhance brand reputation and local relationships.
• Drive a positive work culture that promotes employee engagement, professional growth, and operational excellence.

• Assist the General Manager with the overall management of hotel operations, including Front Office, Housekeeping, Food & Beverage, and Engineering.
• Supervise, train, and mentor department managers and staff to maintain a high level of performance and guest satisfaction.
• Support the preparation and management of budgets, forecasts, and financial reports to meet revenue and profitability goals.
• Monitor daily operations to ensure compliance with company policies, brand standards, and safety regulations.
• Address guest concerns and resolve service issues promptly and professionally to ensure positive outcomes.
• Collaborate with department heads to implement operational improvements and efficiency initiatives.
• Participate in recruiting, hiring, onboarding, and performance evaluations of team members.
• Assist in planning and executing sales, marketing, and revenue management strategies to drive business growth.
• Oversee property inspections and ensure consistent maintenance, cleanliness, and presentation standards.
• Foster a positive and inclusive workplace culture that emphasizes teamwork, accountability, and continuous improvement.

Provide exceptional guest service by performing all Front Desk duties efficiently and professionally. Greet and assist guests during check-in and check-out, handle room assignments, and process payments accurately. Respond promptly to guest inquiries and resolve issues to ensure a positive stay experience. Maintain detailed knowledge of hotel services, amenities, and local attractions to offer helpful information and recommendations.

Actively promote the Player’s Club and its benefits to casino guests, assisting with member enrollment and card issuance. Support and facilitate casino promotions, special events, and entertainment activities. Maintain up-to-date knowledge of all current and upcoming promotions, entertainment, and events to provide accurate information and enhance the guest experience.

Supervise and manage the daily operations of the Player Services team, including scheduling, staffing, and workflow coordination. Maintain accurate inventory of operational supplies and process departmental purchase orders as needed. Ensure all departmental activities and financial transactions are conducted in full compliance with gaming regulations, internal controls, and company policies.

Responsible for answering the Bell Desk phone and accurately recording guest requests. Coordinate and dispatch bell personnel efficiently to ensure timely and effective baggage handling. Maintain excellent guest relations at all times, delivering professional and courteous service in a fast-paced environment. Additionally, oversee and conduct on-the-job training for new employees at both ARIA and Vdara.