Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shanece Price

Summary

Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Claim Associate

State Farm
03.2022 - Current
  • Strong customer service skills to effectively communicate with policyholders, claimants, and other parties involved in the claims process, providing timely and helpful assistance while maintaining a professional and empathetic approach.
  • Offering peer support to my team and others. As well as assisting with job shadow opportunities with new claim associates after conclusion of their corporate training.
  • Maintain updated knowledge through continuing education and advanced training.
  • Attended a cross segment development meeting for continuous improvement, to help leverage knowledge and resources about the unique characteristics of each department.
  • Attended ERG meetings for professional development, and growth in the company.
  • Co- host team huddles at times to keep the team informed about relevant information that impacts our work, acknowledge and celebrate team and individual achievements and recognize outstanding work, milestones reached, or goals accomplished.

Receiving Associate

Stitch Fix Warehouse
11.2019 - 03.2022
  • Host regular team meetings to discuss ongoing projects, challenges, and ideas for improvement. Encourage open communication, and active participation. This allows teammates to share insights, brainstorm solutions, and stay aligned on goals.
  • Managed communication between vendors, transportation companies and internal departments concerning delivery status updates.
  • Help ensure clear and timely communication regarding incoming shipments, any issues or delays, and any specific requirements.
  • Be flexible in my role with a can-do attitude.

Order Puller

Chewy Fulfillment
04.2017 - 08.2018
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Implement a rotation schedule where teammates take turns performing different tasks. This ensures that everyone gains experience and proficiency in labeling, replenishing, boxing, and loading/unloading. It also helps prevent monotony and keeps the team engaged.
  • Implement quality control checkpoints before orders are packed for shipment. This involves a final inspection to verify the accuracy and condition of each item, ensuring that customers receive the correct and undamaged products.

Education

High School Diploma -

Desoto High School

Some College Credit -

Cedar Valley College

Skills

  • The ability to understand and empathize with customers' concerns or frustrations is vital for providing exceptional customer service
  • Strong problem-solving mindset
  • Efficient time management allowing me to handle customer inquiries promptly and effectively
  • Maintaining a positive and friendly attitude, even in challenging situations

Accomplishments

  • received multiple 5 star Medailla surveys in 2022, and 2023.
  • Achieved S3 promotion due to consistently meeting and exceeding role expectations.

Timeline

Claim Associate

State Farm
03.2022 - Current

Receiving Associate

Stitch Fix Warehouse
11.2019 - 03.2022

Order Puller

Chewy Fulfillment
04.2017 - 08.2018

High School Diploma -

Desoto High School

Some College Credit -

Cedar Valley College

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Shanece Price