Shanece Smith
Forney,TX
Summary
Talented leader who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Overview
9
9
years of professional experience
Work History
Process & Administrative Leader
T2D Concepts Hospitality
10.2023 - Current
- Company Overview: Roots Southern Table, Roots Chicken Shak, Radici
- Create, oversee, and update policies and procedures
- Coordinate with Leaders to define staff roles and responsibilities
- Coordinate and assist with Special Projects, Events, and Marketing Group
- Coordinate with Operations Leader to onboard new employees
- Assist in payroll, invoicing, and money management
- Roots Southern Table, Roots Chicken Shak, Radici
Change Management Coordinator
loanDepot Mortgage
05.2021 - 08.2023
- Help to implement the Change Management program within the Servicing Department by creating a new system to monitor regulatory and compliance change, ensure cross-functionality, and allowed visibility to Investors of how leaders are implementing new change requests
- Assisted a team of experienced leaders, including executive leaders, implement new processes by creating detailed action plans and monitoring tasks through completion
- Lead and facilitate weekly meetings to discuss latest items that may impact the business and how to navigate the change
Customer Experience Advocate
Freedom Mortgage
08.2020 - 04.2021
- Assisted applicants with completing their loan application by providing status updates and requesting missing documents needed
- Resolved customer complaints by utilizing critical thinking skills, excellent communication skills, and customer service
- Provided direct management support by training new hires and assisting with the onboard process
Human Resource Assistant, Manager
Chick-Fil-A
10.2015 - 07.2020
- Assisted with all phases of hiring new talent including pre- and post-employment processes, interview processes, and negotiating salaries
- Managed a team of over fifty employees to achieve goals by motivating and mentoring teams in alignment with company values
- Lead training workshops to ensure all staff were aware of recent changes and best way to execute
Education
M.A. - Organization, Learning, & Technology
Texas A&M Commerce
10.2024
B.S. - Organizational Development
Texas A&M Commerce
09.2021
Skills
- Excellent communicator
- Self-Published Author
- Excellent time management
- Strong problem solving
- LMS
- Zendesk Experience
- Black Knight Experience
- Critical thinking
- Strategic thinking
- Project management skills
- Experienced in Microsoft Office
- Excel
- Word
- PowerPoint
Awards
- Order of Merit Award, Award given for selling over 150 optional insurance products with new loans booked.
- Miss Sam Houston State 2013, Winner of pageant that highlighted outstanding communication and leadership skills.
Accomplishments
Self Published Author
Named “Outstanding Member”
Timeline
Process & Administrative Leader
T2D Concepts Hospitality
10.2023 - Current
Change Management Coordinator
loanDepot Mortgage
05.2021 - 08.2023
Customer Experience Advocate
Freedom Mortgage
08.2020 - 04.2021
Human Resource Assistant, Manager
Chick-Fil-A
10.2015 - 07.2020
M.A. - Organization, Learning, & Technology
Texas A&M Commerce
B.S. - Organizational Development
Texas A&M Commerce
Similar Profiles
Patrick DiazPatrick Diaz
Bar Lead at Watershed Hospitality ConceptsBar Lead at Watershed Hospitality Concepts
Brenda PELAYOBrenda PELAYO
Assistant General Manager at Hooper Hospitality ConceptsAssistant General Manager at Hooper Hospitality Concepts
Juan David Giraldo FlorezJuan David Giraldo Florez
Food and Beverage Waiter at Pacific Concepts & Hunter St. HospitalityFood and Beverage Waiter at Pacific Concepts & Hunter St. Hospitality