Shanece Whatley
New York,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skillful Utility Worker accustomed to stocking supplies, removing trash and operating equipment safely and efficiently. Team-oriented and reliable with punctual nature and good communication skills. Diligent, consistent and resourceful.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Utility Porter
OTG Management LGA Airport
Jamaica, NY
08.2022 - 03.2023
- Organizes products and stocks appropriately
- Maintains stock in an organized and clean fashion
- Cleans, sanitizes, and organizes the storeroom
- Fulfills orders per distribution requests
- Inspects fulfillment orders prior to distribution to ensure quality
- Follows SOPs for fulfillment documentation
- Delivers merchandise, as requested, to locations within the terminal
- Enforcing food safety procedures
- Performing food safety checks, such as taking stored food temperatures and checking storage equipment
Unarmed Security Guard
Allied Universal Security Services
NYC, NY
02.2018 - 08.2021
- Patrol floors, check freight and exit doors are properly secured
- Check card readers and telephones located in the freights and elevator lobbies are functioning properly
- Check IDs and visitor’s passes are properly displayed
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Investigated suspicious activities and persons to maintain security of premises.
- Ensured that premises are safe from fire hazards
- Respond to alarms and emergency conditions
- Report all Conditions to SOC or Manager on duty
- Patrol assigned facility to identify fire hazards
- Utilize radio devices to communicate with other fireguards
Assistant Manager
Papa John's Pizza
NYC, NY
01.2013 - 12.2018
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Penn Foster
South Bronx, NY 04.2017 - 11.2017
Skills
Work orders
Self-Motivated
Active Listening
Teamwork and Collaboration
Report writing
Fire prevention
Emergency Response
Dispatch
Surveillance
Accident investigations
Policies and procedures
Certification
Osha 40 - Certified
Timeline
Utility Porter
OTG Management LGA Airport
08.2022 - 03.2023
Osha 40 - Certified
09-2021
Unarmed Security Guard
Allied Universal Security Services
02.2018 - 08.2021
High School Diploma -
Penn Foster
04.2017 - 11.2017
Assistant Manager
Papa John's Pizza
01.2013 - 12.2018