Summary
Overview
Work History
Education
Skills
Certification
Timeline
Intern
Shanece Whatley

Shanece Whatley

New York,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Skillful Utility Worker accustomed to stocking supplies, removing trash and operating equipment safely and efficiently. Team-oriented and reliable with punctual nature and good communication skills. Diligent, consistent and resourceful.

Overview

10
10
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
2
2
Languages

Work History

Utility Porter

OTG Management LGA Airport
Jamaica, NY
08.2022 - 03.2023
  • Organizes products and stocks appropriately
  • Maintains stock in an organized and clean fashion
  • Cleans, sanitizes, and organizes the storeroom
  • Fulfills orders per distribution requests
  • Inspects fulfillment orders prior to distribution to ensure quality
  • Follows SOPs for fulfillment documentation
  • Delivers merchandise, as requested, to locations within the terminal
  • Enforcing food safety procedures
  • Performing food safety checks, such as taking stored food temperatures and checking storage equipment


Unarmed Security Guard

Allied Universal Security Services
NYC, NY
02.2018 - 08.2021
  • Patrol floors, check freight and exit doors are properly secured
  • Check card readers and telephones located in the freights and elevator lobbies are functioning properly
  • Check IDs and visitor’s passes are properly displayed
  • Completed full building and grounds patrols every hour to spot and investigate concerns.
  • Monitored alarm systems to detect any unauthorized entries into protected areas.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Ensured that premises are safe from fire hazards
  • Respond to alarms and emergency conditions
  • Report all Conditions to SOC or Manager on duty
  • Patrol assigned facility to identify fire hazards
  • Utilize radio devices to communicate with other fireguards

Assistant Manager

Papa John's Pizza
NYC, NY
01.2013 - 12.2018
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Penn Foster
South Bronx, NY
04.2017 - 11.2017

Skills

    Work orders

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Certification

Osha 40 - Certified

Timeline

Utility Porter

OTG Management LGA Airport
08.2022 - 03.2023

Osha 40 - Certified

09-2021

Unarmed Security Guard

Allied Universal Security Services
02.2018 - 08.2021

High School Diploma -

Penn Foster
04.2017 - 11.2017

Assistant Manager

Papa John's Pizza
01.2013 - 12.2018

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Shanece Whatley