Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shane Dibble

Shane Dibble

Linden,VA

Summary

A proactive leader with diverse talents in hiring, training and developing team members while driving revenue growth and customer satisfaction. Proficient in operations management, resource management and daily work planning. Known for exhibiting confidence, collaboration and professionalism. An expert at customer retention and problem solving. Focused on revenue growth, boosting employee performance and top-quality customer experiences.

Overview

15
15
years of professional experience

Work History

National Service Manager

Door Pro America
Gainesville, VA
04.2012 - Current
  • Responsible for developing a profitable and scalable national Paid Service Program
  • Increased customer satisfaction by implementing new service protocols and procedures.
  • Developed training programs for technicians, resulting in improved efficiency and productivity.
  • Managed a team of service professionals to ensure timely and effective resolution of customer issues.
  • Reduced service-related expenses by negotiating contracts with suppliers and vendors.(SSC, Duralift, Amarr, etc)
  • Developed maintenance agreements for clients, extending client retention
  • Established performance metrics for the service department, driving continuous improvement initiatives.
  • Oversee the recruitment and onboarding process for new service technicians, ensuring a strong talent pool.
  • Enhanced customer loyalty by providing personalized solutions and support tailored to individual needs.
  • Conducted regular performance reviews for staff members, providing feedback and development opportunities to drive professional growth.
  • Introduced standardized documentation practices, improving record-keeping accuracy and enabling data-driven decision making.
  • Collaborated with sales teams to identify upselling opportunities within existing client accounts, boosting revenue generation efforts.
  • Spearheaded the implementation of new technologies within the service department, streamlining operations and enhancing overall capabilities.
  • Developed strategic partnerships with key industry players to expand business opportunities and strengthen the company''s market presence.
  • Coordinated with regional service teams to resolve customer service issues.

AP-3 Apprentice Electrician

IBEW Local 26, International Brotherhood Of Electrical Workers
05.2009 - 04.2012
  • Commercial electrical system installation
  • Planning and installation of temporary and permanent power solutions
  • Conduit installation and repair to include pvc, rigid pipe and electrical metallic tubing
  • Contributed to timely project completion by effectively running conduit, pulling wires, and terminating connections.
  • Supported master electricians with troubleshooting and repairing electrical issues, resulting in minimized downtime for clients.
  • General maintenance of circuits and related items.
  • Maintained job site safety by strictly adhering to electrical code regulations and consistently using personal protective equipment.

Education

High School Diploma -

Millbrook High School
Winchester, VA
06.2008

Skills

  • Operations Management
  • Sales Program Development
  • Lead Generation
  • Time management
  • Strategic planning
  • Product knowledge
  • Software proficiency/integrations
  • Marketing
  • Performance Metrics Analysis/Improvement
  • Scheduling Coordination

Accomplishments

  • Spearheading the development of a multi-state Service Program
  • Led onboarding and integrations of the Service Titan CRM software
  • Initiated and currently manage Door Pro America's Reputation Management program
  • Currently managing a website re-design with new SEO, PPC, and LSA strategies.


Timeline

National Service Manager

Door Pro America
04.2012 - Current

AP-3 Apprentice Electrician

IBEW Local 26, International Brotherhood Of Electrical Workers
05.2009 - 04.2012

High School Diploma -

Millbrook High School

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Shane Dibble