Shanedra Bailey
Madisonville,TN
Summary
Accomplished Server Manager at Bert's Hometown Grill and Pizzeria, adept in restaurant management and guest satisfaction. Spearheaded a team to surpass sales targets, enhancing customer loyalty through exceptional service. Proven expertise in scheduling and swiftly integrating new staff, showcasing a blend of strategic and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server Manager
Bert's Hometown Grill And Pizzeria
08.2012 - Current
- Led team of servers to consistently meet customer service and sales targets.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints positively to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Analyzed and generated end-of-shift product inventory and company revenue reports for performance and quality tracking purposes.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Overnight Stocker
Walmart
01.2022 - 09.2022
- Received, sorted and processed incoming stock and materials to prepare the stock for sales floor.
- Maintained neat, organized stockroom free of hazards.
- Stocked shelves to match planogram images and instructions.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Assistant Manager
Shoe Show
05.2015 - 08.2016
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
Tellico Plains High School
Tellico Plains05-2013
Skills
- Team Training and Scheduling
- Guest Experience Optimization
- Dining Room Management
- Revenue and Inventory Analysis
Certification
Active ABC Permit
Timeline
Overnight Stocker
Walmart
01.2022 - 09.2022
Assistant Manager
Shoe Show
05.2015 - 08.2016
Server Manager
Bert's Hometown Grill And Pizzeria
08.2012 - Current
Active ABC Permit
High School Diploma -
Tellico Plains High School
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