Shanee Allen-Hamler
Medford
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Holtsville
09.2022 - Current
- Provide assistance on the Customer Service toll-free line by gathering information to resolve taxpayer inquiries, issuing letters, transferring to the appropriate line, as well as inputting adjustments on taxpayers' accounts to resolve issues.
- Provide accurate information by researching taxpayers' accounts to assist in inquiries regarding payments, refund status, as well as any correspondence the taxpayer may have received.
- Access a variety of computer systems, research and gather information to process and close paper inventory cases.
- Provide Taxpayers information on how to respond to letters, provide information on further action to take , where to obtain the information as well as provide the appropriate address to send documentation to.
Accounting Office Supervisior
Sam's Club
Medford
05.2000 - 09.2022
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Organized and maintained documents, files and records.
- Managed day-to-day operations of the accounting office, including staff scheduling and workload assignments.
- Analyzed financial data to identify discrepancies and recommend corrective action.
- Conducted training sessions for new staff members on accounting procedures and policies.
- Monitored office supplies to replenish needed inventory before depletion.
Education
Some College (No Degree) - Accounting
Borough of Manhattan Community College
New York, NYSkills
- Customer service
- Account management
- Data entry
- Tax regulations
- Problem resolution
- Information research
- Credit card payment processing
- Quality assurance controls
- Training new staff
- Communication skills
- Record preparation
Timeline
Customer Service Representative
Internal Revenue Service, IRS
09.2022 - Current
Accounting Office Supervisior
Sam's Club
05.2000 - 09.2022
Some College (No Degree) - Accounting
Borough of Manhattan Community College
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