Shanee' Brown, LCSW #91973
Corona,CA
Summary
Compassionate Social Services Supervisor known for high productivity and efficiency in task completion. Possess specialized skills in case management, program development, and team leadership. Excel at communication, empathy, and problem-solving to enhance service delivery and staff performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Social Services Supervisor
Universal Health Services
Corona, CA
12.2021 - Current
- Social Services Supervisor of Behavioral Health Unit in an Inpatient Psychiatric Facility
- Provide oversight and supervision of Social Workers, Discharge Planners, Utilization Review Coordinators, Behavioral Health Specialists, and Mental Health Workers
- Make independent decisions for the department, including problem solving of complex operational and program issues
- Represent the organization in Probable Cause and Riese Hearings, which includes the completion, processing, and submission of legal documents
- Plan, organize, and coordinate mental health treatment programs
- Ongoing staff development, support, and training to improve productivity, efficiency, and service delivery
- Establish and maintain relationships with internal and external partners to ensure continuity of care and improve transitional placement options
- Effectively work with complex patient population providing crisis intervention and stabilization in a locked psychiatric unit
- Create opportunities for continued growth and team development
- Serve as a critical member of an interdisciplinary team to coordinate care across all lanes and achieve established treatment goals
- Regularly audit mental health staff members' charting and documentation, as well as track core measures for compliance.
- Complete quarterly and annual employee evaluations and performance reviews as required.
- Provide clinical supervision for board-registered staff members, as required by the governing board.
- Monitor and evaluate performance of assigned personnel.
- Maintained accurate records of program activities, including participant data and financial information.
- Ensured that all services are provided within established ethical standards.
- Supervise interns completing practicum hours at the agency.
- Served as a mentor for new employees entering the social work field.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Developed benchmarks for measuring and monitoring strategic changes and organizational standards.
- Collaborated with other professionals such as doctors, nurses and psychologists to provide comprehensive care.
Head of Service/Clinical Director
New Beginnings Residential Treatment Facilities
Perris, CA
11.2017 - 03.2022
- Oversee all specialty mental health programing within three Short-Term Residential Treatment Facilities (STRTP)
- Provide field supervision to student interns from local universities
- Create and implement policies and procedures as needed
- Facilitate monthly trainings for mental health professionals and direct care staff
- Participate in client's monthly Child & Family Team Meetings (CFTs)
- Work with referral sources and placing agents to facilitate client's placements, transition, and discharge
- Screening, interviewing, and hiring clinical staff and case managers
- Ensure that the Specialty Mental Health Services at the STRTP are being provided in compliance with applicable laws and regulations
- Supervise the intake assessment process to ensure development within regulatory timeframes and guidelines
- Facilitate specialized individual and family therapy to clients and their families
- Serve as a critical member of the interdisciplinary team during weekly meetings
- Crisis intervention
- Link clients to external support services, as needed.
- Review all clients' mental health progress notes for accuracy and notation of medical necessity.
- Instrumental in writing and developing the STRTP and Mental Health Program Statements.
- Serve as liaison between program staff, clients, and other members of the client's treatment team to establish goals, case plans, needs assessments, etc.
- Monitored performance of service staff by establishing a system of reports and communications involving customers, colleagues and senior management.
- Developed and implemented customer service policies, standards and procedures to ensure quality of service was maintained.
- Provided direction, support and guidance to team members in order to facilitate the achievement of departmental goals.
- Established effective working relationships with internal departments to ensure smooth running of services.
- Conducted regular staff meetings to review progress against objectives, discuss achievements and identify areas for improvement.
- Identified training needs within the team and arranged appropriate development activities accordingly.
- Implemented new systems or processes designed to improve efficiency of operations within the department.
- Drafted reports detailing performance against key performance indicators as well as recommendations for improvement.
- Oversaw recruitment process for new team members including interviewing candidates, conducting background checks and making offers of employment.
- Ensured compliance with health and safety regulations relating to customer service operations.
- Participated in budgeting exercises ensuring resources were allocated appropriately according to business requirements.
- Assessed workloads across the team on a daily basis ensuring resources were used effectively during peak periods.
- Created employee work schedules to keep shifts properly staffed.
- Motivated and supported employees to maintain low turnover.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored employee performance through key metrics analysis.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Conducted regular training sessions for staff on new technologies and customer service best practices.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to employees
Administrator
DaVita Inc.
El Segundo, CA
09.2008 - 08.2020
- Aid in the development and implementation of clinical programs and initiatives by coordinating with various departments across The Village and external clinical partners
- Serve as member of clinical team and participate in monthly clinical conference calls/meetings
- Assist with planning clinical events by establishing and maintaining budget restrictions and securing the necessary approvals
- Reconcile business expenses and process physician consultant invoices
- Ensure proper coverage by managing staff's schedules and assigning daily tasks to administrative personnel
- Complete clinical research and maintain high level of confidentiality
- Pre-screen, interview, and engage in the selection process of administrative personnel
- Oversee the development of physician contracts and process payments for incoming invoices
- Serve as a critical member of varying interdepartmental and external teams to push company's agenda and ensure that programs are effective and within compliance guidelines
- Engage in extensive research to remain on the cutting edge concerning programs and initiatives that affect the renal community, including DaVita as an organization, teammates, and patients.
- Assisted in the development of new administrative systems, procedures and policies.
- Coordinated meetings, conferences, travel arrangements.
- Organized special events such as company parties or trips for employees.
- Prepared reports on various projects for management review.
- Created presentations using Microsoft PowerPoint for senior management team members.
- Developed spreadsheets to track project progress, budgets and other related data.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Facilitated communication between departments to support project completion and goal achievement.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Conducted performance evaluations and recommended training programs for staff development.
- Served as the primary point of contact for external stakeholders, including clients and partners.
Education
Masters of Social Work -
University of Southern California
Los Angeles, CA12.2013
Bachelor of Science - Business Management
California State University, Dominguez Hills
Carson, CA05.2008
Skills
- Interviewing skills
- Team building
- Teamwork and Collaboration
- Clinical Supervision
- Problem-solving abilities
- Proficient in MS Word, Excel, PowerPoint, and Excel
- Problem-solving aptitude
- Team Collaboration
- Excellent Communication
- Professionalism
- Multitasking
- Adaptability and Flexibility
- Goal Setting
- Budget Administration
- Analytical Thinking
- Professional Demeanor
- Relationship Building
- Organizational Skills
- Policy Implementation
- Workforce Management
- Expense Tracking
- Staff Development
- Performance Management
- Business Administration
- Project Management
- Budget Control
Certification
- Pending EMDR Certification, 12/01/19
- Certified Anger Management Specialist (CAMS-II), 12/01/23
- CPR/AED Certification - American Heart Association, 12/01/25
- Licensed Clinical Social Worker, #91973, 09/01/19 - 2025
Timeline
Social Services Supervisor
Universal Health Services
12.2021 - Current
Head of Service/Clinical Director
New Beginnings Residential Treatment Facilities
11.2017 - 03.2022
Administrator
DaVita Inc.
09.2008 - 08.2020
Masters of Social Work -
University of Southern California
Bachelor of Science - Business Management
California State University, Dominguez Hills