Shanee Doe
Hollywood
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
19
19
years of professional experience
Work History
Insurance Representive
University Of Miami Hospital And Clinics
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Medical Assistant
CanoHealth/ Healthy Partners Primary Care
01.2010 - 01.2024
- Answered a high volume of phone calls, triaged emergencies and directed other calls to appropriate departments.
- Obtained authorizations for MRI, CT, PET scans,all outpatient procedures,therapies,medications and durable medical equipment.
- Assisted patients with getting connected to telehealth appointments.
- Scheduled all patient radiology, pre-operative appointments and medical infusion therapies.
- Addressed and responded to incoming/outgoing calls and emails in a timely matter.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assist with calling patients with lab results and diagnostic testing results.
- Obtain patient medical history and vital signs for over 30 patient's daily.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Perform office procedures such as phlebotomy, ECG, spirometry test, administer injections and ear irrigations.
- Ensured cleanliness, sanitation and maintenance all facilities, exam rooms and equipment.
- Provide friendly and accurate customer service to patients; Received 95% positive reviews in post-visit patient surveys.
Assistant Manager
Burger King
08.2006 - 06.2012
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted with weekly inventory control and weekly stock ordering
- Resolved customer complaints promptly and professionally
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
Education
Diploma - Medical Assisting
Everest Institute
Sunrise, FLSkills
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Organization and time management
- Dependable and responsible
Timeline
Insurance Representive
University Of Miami Hospital And Clinics
01.2024 - Current
Medical Assistant
CanoHealth/ Healthy Partners Primary Care
01.2010 - 01.2024
Assistant Manager
Burger King
08.2006 - 06.2012
Diploma - Medical Assisting
Everest Institute