Shanee Eley
Executive Director
Clayton,NC
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Executive Director/Sales & Marketing
ALG Senior
Goldsboro, NC
02.2021 - Current
- Worked closely with organizational leadership and board of directors to strategically affect operational direction.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Recruited new members by networking at community events and distributing promotional materials to attendees.
- Established new customer service and problem resolution processes to improve client satisfaction rates.
- Interviewed, supervised and motivated 40-80 staff members to achieve optimal productivity.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Implemented plan to reduce 21 penalties with State within one year, becoming deficiency free.
Assistant Executive Director
Elmcroft Senior Living
Raleigh, NC
11.2018 - 01.2021
- Charged with coordinating daily operations of large facilities including 160 bed Assisted Living & Memory Care Facility
- Established and integrated comprehensive marketing plans to increase occupancy
- Experienced in annual budget planning; constantly met and exceeded budget expectations; provided Interim Administrator services, regulatory compliance consultations and staff training to communities in crisis; facilitated operations achieving high level of adherence to regulatory guidelines
- Formulated and incorporated comprehensive emergency management plans
- Oversaw and regulated all staffing initiatives including formulating department specific job descriptions, hiring, monitoring of employees’ activities, ensuring adequate staffing complying to regulatory standards, involved in discipline of department managers and direct care staff and preparing annual evaluations for department managers; established and presented training material
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
- Conduct property tours and promote property to members of community.
Healthy Lifestyle Director
Elmcroft Senior Living
Raleigh, NC
11.2016 - 11.2018
- Planned and implemented programs and social activities to help patients learn work and school skills and adjust to handicaps
- Implemented program plans by ordering needed materials including items for crafts, baking, entertainment, decorating, scheduling speakers, reserving space, and handling other activities pertinent to Activity program
- Identified and recruited potential volunteer workers
- Promoted working relationships with community agencies and with other establishment departments
- Planned, prepared, and revised activity schedules and duty assignments according to budget allotments, resident needs, problems, work-loads, and statistical forecasts
- Responsible for assessing and encouraging each resident to take part in activities available, recording attendance
- Serve as Volunteer Coordinator, promoting, recruiting, interviewing and orientating volunteers
- Orientate and instruct new activity staff
- Responsible for planning and maintenance of current resident's records including: Activity progress notes and Care Tracker
- Responsible for assessing performance of Activities department and its personnel, along with developing monthly calendar and community news letter
- Responsible for development and maintenance of Activities Department policies and procedures
- Responsible for other duties deemed appropriate by Administrator
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Handled 10-15 calls per day to address customer inquiries and concerns
Training and Development Coordinator
Elmcroft Senior Living
Raleigh, NC
07.2016 - 11.2016
- Recruited, interviewed and selected employees to fill vacant positions
- Conducted orientation sessions and arranged on-the-job training for new hires
- Compiled duty rosters of nursing staff and maintained records of hours worked by staff
- Adjusted schedules to meet emergencies caused by extended leave and increased staffing demands
- Successfully managed 100+ person team and decreased weekly overtime average from 196% to 64% within 2 months
- Met with Leadership Team to address staffing concerns and to resolve grievances
- Conferred with management and conducted training based on in-service records, changes, and other factors
- Ensure that Resident Services training programs met or exceeded federal, state, and local standards, guidelines, and regulations
Education
Bachelors of Science - Health Services Administration
Bryant & Stratton College
2015
Skills
- CPR and BLS Certified
- ServSafe Certified
- Major strengths in planning, problem solving and communication
- Leadership and People Development
- Employee Motivation and Performance
- Demonstrated accuracy, attention to detail and ability to work well in team environment
- Executive Leadership
- Operational Analysis
- Industry Expertise
- Budgeting and Financial Management
- Integrity and Transparency
- Regulatory and Statutory Compliance
- Strategic Fundraising
- Resident Satisfaction
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Executive Director/Sales & Marketing
ALG Senior
02.2021 - Current
Assistant Executive Director
Elmcroft Senior Living
11.2018 - 01.2021
Healthy Lifestyle Director
Elmcroft Senior Living
11.2016 - 11.2018
Training and Development Coordinator
Elmcroft Senior Living
07.2016 - 11.2016
Bachelors of Science - Health Services Administration
Bryant & Stratton College
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