Summary
Overview
Work History
Skills
Timeline
Generic

Melinda Hair

Columbia,SC

Summary

Confident and energetic customer service professional with broad experience in lead generation, customer relationship development, email marketing, digital marketing, travel and sales. Results driven and accomplished in conflict resolution. Looking to secure a position with an elevating, creative and innovative company in which I can utilize my many years of experience, communication skills and passion for improving numbers and exceeding expectations to resolve, enhance and transform the face of customer interaction. Bachelors – business administration, strayer university Business Analysis Relationship Building Finance Management Credit Card Processing Conflict Resolution Order Fulfillment Strategic sales knowledge Effective Communicator Exceptional Professionalism Microsoft Office Proficient Independent Worker Consulting Business Planning Sales expertise Report Preparation Avid Learner Service Standard Compliance Route Dispatch Data Entry Creative and Innovative problem solver Email Marketing / Digital Marketing Effective time manager / Organizer I possess a strong passion for servicing my community and meeting societal needs by making entrepreneurial investments that enhance the greater good of my community. I enjoy such things as educating and advising the community on health and wellness products that support weight lose and fights obesity. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

10
10
years of professional experience

Work History

Call Center Agent

Teleperformance USA
Columbia, United States
08.2021 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Resolved over [Number] customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.

Owner/Operator

MY DAILY Choice
06.2020 - Current
  • Own and Operate a broad base company that provides access to health and wellness, CBD oils, travel and cryptocurrency
  • Network with various entrepreneurs, marketers, consultants and top formulators to push boundaries and test industry limits to guarantee success
  • Provide client consultations to ensure they receive the best product for their need and build rapport to sustain repeat business
  • Build and develop productive and valuable industry partnerships with a laser focus on driving collaboration, engagement and revenue stream development
  • Manage all marketing and sales of healthy sprays, CBD oils, travel and forex cryptocurrency
  • Recruit perspective business owners and assist with business start up

Travel Agent

12.2019 - Current
  • Own and Operate travel business under the Inteletravel umbrella
  • Research, plan and coordinate state to state and international travel
  • Evaluate vendors to ensure clients’ needs are met with cost effectiveness, quality and availability of requested product
  • Network and build rapport with various vendors on behalf of clients to negotiate and coordinate all travel plans to include flight, hotel, rental car, entertainment and excursions
  • Manage all marketing and sales of travel and entertainment
  • Recruit, train and develop travel agents
  • Maintain a high probability of repeat customers
  • Follow up with customer during and after travel to maintain rapport and get ahead of conflict resolution

owner

11.2018 - Current
  • Samyaluvs dropshop
  • Manage Online store’s marketing, sales, processing and bookkeeping
  • Establish and implement key internal functions
  • Outline and update scope of positions
  • Recruit, hire and train all personnel
  • Evaluate suppliers to assess quality, timeliness and compliance of deliveries
  • Maintain tight cost controls and maximize business operational efficiency
  • Establish and maintain annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Effectively negotiate contracts for more advantageous terms and successfully reduce budgetary expenditures
  • Build and develop productive and valuable industry partnerships with a laser focus on driving collaboration, engagement and revenue stream development
  • Build rapport and cultivate customer loyalty with proven results in retaining customers and improving sales
  • Communicate effectively and efficiently with vendors regarding back order availability, future inventory and special orders
  • Maintain customer satisfaction by utilizing forward thinking strategies with a focus on identifying customer needs and conflict resolution

distributer/customer service REPRESENTATIVE

07.2017 - 08.2018
  • It works
  • Owned and operated Health and Wellness business
  • Communicated effectively and efficiently with vendors regarding back order availability, future inventory and special orders
  • Increased personal revenue by 100% by identifying the target market, tracking product sales, and meeting the market needs by expanding available inventory across interchanging markets
  • Developed and maintained long-term relationships with policyholders and other small business entities
  • Developed lucrative pipeline based on multiple sales penetration techniques
  • Maintained customer satisfaction by utilizing forward thinking strategies with a focus on identifying customer needs and conflict resolution
  • Responded efficiently to customer requests for products services or company information
  • Consistently achieved and exceeded revenue quota through dedicated and tenacious promotion of products and services

supervisor/lead supervisor

08.2017 - 05.2018
  • Aramark
  • Trained and developed fellow cook supervisors
  • Supervised fellow cook supervisors and inmate trustees in daily operations
  • Oversaw breakfast and lunch preparation and ensured timely delivery
  • Ensured all diet and snack needs were met with proficiency
  • Established and maintain annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives
  • Maintained store equipment to include computers, printers and fax machines in good working order
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries
  • Maintained tight cost controls and maximized business operational efficiency
  • Performed forecasting to identify necessary changes for supply chain business
  • Built rapport with clients by following up on purchases and upselling products
  • Developed and implemented productivity initiatives in addition to coordinating itinerary and scheduling appointments

Skills

  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Customer Account Management
  • Order and Refund Processing
  • CRM Software
  • Creative Problem Solving
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Refunds and Returns Management

Timeline

Call Center Agent

Teleperformance USA
08.2021 - Current

Owner/Operator

MY DAILY Choice
06.2020 - Current

Travel Agent

12.2019 - Current

owner

11.2018 - Current

supervisor/lead supervisor

08.2017 - 05.2018

distributer/customer service REPRESENTATIVE

07.2017 - 08.2018
Melinda Hair