Shanee Langhorn
Norfolk,VA
Summary
Highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward-thinking company.
Overview
12
12
years of professional experience
Work History
Assistant Food and Beverage Manager
Holiday Inn and Suites North Beach
04.2024 - 06.2024
- Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
- Evaluated supplier contracts regularly, ensuring best value was achieved without sacrificing product quality or availability.
- Continuously researched industry trends and competitor offerings to stay ahead of market demands and maintain a competitive edge.
- Hire, train and mentor new staff members. Schedule shifts and assign table sections to waitstaff. Resolve customer questions and complaints professionally. Conduct payroll activities accurately and on time.
- responsible for management of dining rooms, banquet spaces, and all member-related dining services in the manner most pleasing to members and their guests. Assures a high standard of appearance, hospitality, service in personnel, and cleanliness of dining spaces.
Customer Service Representative Team Lead
City of Norfolk
12.2012 - 05.2024
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels
- responsed to customer inquiries that are complex in nature by various forms of communication i.e. phone, email, mail, or in person including referrals to other government agencies. adjust customer accounts while maintaining security and confidentiality.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Server
International House Of Pancakes
11.2018 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
N/A - General
John Adams High School
Ozone Park, NYGED -
Adult Learning Center
Virginia Beach, VATimeline
Assistant Food and Beverage Manager
Holiday Inn and Suites North Beach
04.2024 - 06.2024
Server
International House Of Pancakes
11.2018 - 02.2024
Customer Service Representative Team Lead
City of Norfolk
12.2012 - 05.2024
N/A - General
John Adams High School
GED -
Adult Learning Center
Similar Profiles
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Robert K KincaidRobert K Kincaid
Hotel Manager at Holiday Inn & Suites Phoenix Airport NorthHotel Manager at Holiday Inn & Suites Phoenix Airport North
MARICEL BATISLA-ONGMARICEL BATISLA-ONG
Guest Services Supervisor at Holiday Inn Express Red Deer North & Staybridge SuitesGuest Services Supervisor at Holiday Inn Express Red Deer North & Staybridge Suites
Liam MontroyLiam Montroy
Car Technician at Kia MotorsCar Technician at Kia Motors
Benita PeekBenita Peek
Production Technician at Keurig Green Mountain Coffee RoastersProduction Technician at Keurig Green Mountain Coffee Roasters