Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shanee Robinson

Reva,Virginia

Summary

Highly organized and independent worker with a proven track record of effectively managing time. Possessing a keen attention to detail, consistently prioritizing tasks and meeting deadlines in a fast-paced environment. Strong ability to multitask and remain focused under pressure, efficiently completing projects while maintaining a high level of accuracy.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Taft Service
01.2013 - 08.2024
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Provided accurate and appropriate information in response to customer inquiries
  • Properly directed inbound calls in phone queues to improve call flow
  • Built customer loyalty by placing follow-up calls for customers who reported product issues
  • Maintained up to date records at all times
  • Trained staff on how to improve customer interactions
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Negotiated with suppliers for better pricing on bulk orders, achieving cost savings without compromising quality.

Sandwich Artist

Subway
09.2010 - 05.2012
  • Consistently provided friendly guest service and heartfelt hospitality
  • Promptly and empathetically handled guest concerns and complaints
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Greeted customers and provided excellent customer service
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Cross-trained and coordinated scheduling with team members to ensure seamless service
  • Assembled food orders while maintaining appropriate portion control
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time
  • Verified that prepared food met all standards for quality and quantity
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
  • Handled currency and credit transactions quickly and accurately

Sandwich Artist

Subway
09.2009 - 09.2010
  • Consistently provided friendly guest service and heartfelt hospitality
  • Promptly and empathetically handled guest concerns and complaints
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Greeted customers and provided excellent customer service
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Cross-trained and coordinated scheduling with team members to ensure seamless service
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time
  • Followed food safety procedures according to company policies and health and sanitation regulations
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
  • Strictly followed all cash, security, inventory and labor policies and procedures
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk
  • Reported to each shift on time and ready to work

In-Store

Papa Johns
05.2009 - 09.2009
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Cross-trained and coordinated scheduling with team members to ensure seamless service
  • Prepared all food orders within a 2-3 minute time frame
  • Assembled food orders while maintaining appropriate portion control
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time
  • Verified that prepared food met all standards for quality and quantity
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets
  • Handled currency and credit transactions quickly and accurately
  • Strictly followed all cash, security, inventory and labor policies and procedures
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk

Education

GED - General Education

Culpeper County High School
Culpeper, VA
01.2012

Skills

  • Excellent problem-solving abilities
  • Excellent communication skills
  • Critical thinking
  • Attention to detail
  • Quick learner
  • Team building
  • Quality assurance
  • Professional phone etiquette
  • Articulate and well-spoken
  • Customer service-oriented

Timeline

Customer Service Representative

Taft Service
01.2013 - 08.2024

Sandwich Artist

Subway
09.2010 - 05.2012

Sandwich Artist

Subway
09.2009 - 09.2010

In-Store

Papa Johns
05.2009 - 09.2009

GED - General Education

Culpeper County High School

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Shanee Robinson