Overview
Work History
Education
Skills
Cover Letter
References
Hobbies and Interests
Certification
Timeline
Generic

Shanee Scullark

New York,New York

Overview

22
22
years of professional experience
1
1
Certification

Work History

Safety Monitor

Help Usa
10.2021 - Current
  • Improved compliance with OSHA regulations by consistently monitoring and enforcing policies and procedures.
  • Reduced accident rates through regular safety training sessions and promoting a culture of safety awareness.
  • Enhanced workplace safety by conducting comprehensive hazard assessments and implementing corrective actions.
  • Conducted thorough incident investigations to identify root causes and prevent future occurrences.
  • Collaborated with management to develop effective emergency response plans, ensuring prompt action during crises.
  • Made sure all employees, all clients, and exits are safe and secured
  • Inspected facilities for adherence to fire, hazard, and safety guidelines.
  • Provided guidance and resources to employees to maintain safety procedures and enhance protection.
  • Responded to any emergencies as instructed and with utmost efficiency.

Customer Care Representative

Global Contact Services
10.2019 - 06.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

cashier

Mcdonalds
04.2017 - 07.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.

packaging worker

Grimes packaging services
04.2016 - 05.2016
  • Improved packaging efficiency by streamlining processes and implementing best practices.
  • Reduced waste and saved resources by optimizing packaging materials usage.
  • Enhanced team productivity by training new employees on proper packaging techniques and procedures.
  • Ensured product quality with thorough inspections of packaged goods before shipment.

Data Entry Intern

DC 37
06.2008 - 09.2008
  • Enhanced data accuracy by meticulously entering and cross-checking information from various sources.
  • Increased efficiency by automating repetitive tasks using Excel macros and formulas.
  • Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
  • Streamlined processes by identifying opportunities for improvement in data management practices.
  • Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
  • Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.

Cashier and Stock

Lot less
08.2007 - 10.2007
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.

Cashier

Duane Reade
04.2003 - 09.2003
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads.

Paid Student Intern

Rockland boces sears
09.2001 - 06.2002
  • Enhanced team productivity by streamlining work processes and implementing effective task management tools.
  • Developed new marketing strategies for increased brand visibility and customer engagement.
  • Assisted in the creation of detailed financial reports, resulting in better budget allocation and cost-saving measures.
  • Conducted extensive market research to identify potential growth opportunities and areas for improvement.
  • Enhanced teamwork among project members by organizing weekly meetings and fostering open communication.
  • Increased efficiency in completing tasks through effective time management and prioritization of assignments.
  • Analyzed problems and worked with teams to develop solutions.

Education

Associate of Science - Clinical Assisting

Garden State Science And Technology Institute
Jersey City, NJ
11.2024

High School Diploma -

Keystone National School
09.2024

Skills

  • Leadership
  • Problem-solving and decision-making
  • Communication (written and verbal)
  • Write and edit reports
  • Communicate effectively inside and outside the organization
  • Teamwork
  • Analytical
  • Strong work ethic
  • Initiative
  • Computer/Technology
  • Detail-oriented
  • Flexible/Adaptable
  • Interpersonal
  • Organize, plan, and prioritize work
  • CPR certified
  • FIRE GUARD

Cover Letter

Dear Hiring Manager, I'm applying for a senior management position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached. I can be reached at the number above or at my email address. Sincerely, Shanee scullarkShanee scullark shanee28scullark@gmail.com 6468269675

References

  • Jordan dally, Construction worker, 19173096562
  • Houston scullark, Fatherl, 16468675396

Hobbies and Interests

  • Dancing
  • Singing
  • Traveling to different states
  • I love reading
  • Doing hair
  • Fishing
  • Camping
  • Jet skiing a lovely experience

Certification

  • First Aid/CPR Certified
  • Licensed 8 HR AND 16 HOUR UP TO DATE
  • FO1 AND FO2 TO WORK IN SHELTERS

Timeline

Safety Monitor

Help Usa
10.2021 - Current

Customer Care Representative

Global Contact Services
10.2019 - 06.2021

cashier

Mcdonalds
04.2017 - 07.2017

packaging worker

Grimes packaging services
04.2016 - 05.2016

Data Entry Intern

DC 37
06.2008 - 09.2008

Cashier and Stock

Lot less
08.2007 - 10.2007

Cashier

Duane Reade
04.2003 - 09.2003

Paid Student Intern

Rockland boces sears
09.2001 - 06.2002

Associate of Science - Clinical Assisting

Garden State Science And Technology Institute

High School Diploma -

Keystone National School
  • First Aid/CPR Certified
  • Licensed 8 HR AND 16 HOUR UP TO DATE
  • FO1 AND FO2 TO WORK IN SHELTERS

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Shanee Scullark