Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shanee Shmuel

Hamilton,Alabama

Summary

Dynamic professional with extensive experience in customer service and security at Walmart and SIH. Proven ability in cash handling and conflict resolution, ensuring a welcoming environment while maintaining safety. Recognized for building strong customer relationships and effectively managing transactions, contributing to repeat business and operational efficiency.

Trustworthy and dedicated with years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

7
7
years of professional experience

Work History

Cashier

Walmart
02.2023 - 08.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.

Security Officer

SIH
10.2021 - 12.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reported suspicious activities and persons to law enforcement.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Front Desk Manager

Isrotel
04.2021 - 10.2021
  • Checked guests in out of hotel, made reservations, and processed payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

Front Desk Receptionist

Isrotel
03.2019 - 10.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed all tasks in compliance with company policies and procedures.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Baker

Biga Bakery
02.2017 - 05.2017
  • Complied with health and safety codes to protect staff and customers.
  • Produced consistently high-quality baked goods for customers.
  • Created appealing displays to showcase products in bakery.
  • Operated cash registers and processed payments accurately.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Prepared dough for variety of pastries, cakes and breads.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Packaged finished products for sale.
  • Processed customer orders and payment transactions.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Cut and shaped dough for pies, rolls and other pastries.
  • Determined baking times for various items.

Education

High School Diploma -

Nesher High School
Nesher IL
06-2016

Skills

  • Drawer balancing
  • Customer relations
  • Written and verbal communication
  • Cash handling
  • Customer service excellence
  • Hospitality and accommodation
  • Multitasking and organization
  • Conflict resolution
  • Time management skills
  • Cash register operation
  • Currency counting
  • Checkout monitoring
  • ID verification
  • Order taking
  • Customer service

Languages

Arabic
Elementary
Hebrew
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Walmart
02.2023 - 08.2024

Security Officer

SIH
10.2021 - 12.2022

Front Desk Manager

Isrotel
04.2021 - 10.2021

Front Desk Receptionist

Isrotel
03.2019 - 10.2019

Baker

Biga Bakery
02.2017 - 05.2017

High School Diploma -

Nesher High School

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Shanee Shmuel