Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shanee Spencer

St. Mary Rose Street, Lucky Hill P.O

Summary

Dynamic and skilled professional with a strong foundation in Housekeeping and Food and Beverage Service, coupled with a background in Child Care Development. With over 3 years of experience, I have excelled in maintaining impeccable cleanliness standards and delivering exceptional service in the hospitality industry. Proficient in overseeing housekeeping operations, I have successfully contributed to creating welcoming and hygienic environments. My expertise in Food and Beverage Service, honed through certification and practical experience, underscores my commitment to providing an outstanding dining experience. Eager to bring my specialized skills to a team-driven setting where a passion for excellence is celebrated.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Chillz Cafe

Sean Phillips
03.2021 - Current
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming environment.
  • Boosted cafe sales by implementing innovative marketing strategies and promoting special offers.
  • Developed strong relationships with regular customers, creating a loyal client base that contributed to increased revenue.
  • Streamlined order processing by utilizing effective communication skills between kitchen staff and front-of-house employees.
  • Reduced wait times for customers by managing orders promptly and accurately during peak hours.


  • Supported successful promotional events at the café which led to an increase in foot traffic.

Store Associate

Myrtle Duffus
09.2014 - 03.2020
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Enhanced overall store appearance through diligent maintenance of fixtures, lighting systems and floor spaces leading to a more inviting atmosphere for customers.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.

Sales Associate

Jairaj Patel
01.2019 - 03.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

High School Diploma -

Tacky High
Gayle, St. Mary
07.2007

Skills

  • Organizational skills
  • Cash handling proficiency
  • Menu knowledge
  • Time management
  • Food safety compliance
  • Multitasking capabilities
  • Team collaboration
  • Adaptability and flexibility
  • Cleanliness and hygiene
  • Sales expertise
  • Beverage preparation
  • First aid certification
  • Product presentation

Accomplishments

  • Supervised team of over 10 staff members.


Certification

-F&B Restaurant Service (Captain) Food and Beverage

-Ministry of Tourism and Entertainment Certified (Team Jamaica Tourism Training)

-Child Care Development


Timeline

Chillz Cafe

Sean Phillips
03.2021 - Current

Sales Associate

Jairaj Patel
01.2019 - 03.2019

Store Associate

Myrtle Duffus
09.2014 - 03.2020

High School Diploma -

Tacky High

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Shanee Spencer