Shanee Thomas

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.

• Specialize in communication skills to increase time with patients and

their medical needs.

• Evaluate patient care needs, prioritize treatment, and maintain

patient flow.

ntrix Inc. (remote)

• Enhance customer satisfaction through effective communication and

resolution of inquiries.

• Strengthen collaboration with healthcare providers, leading to

improve patient care continuity.

• Improve response times to customer inquiries, enhancing overall

service delivery.

• Consistently resolve complex patient issues by utilizing cross-

functional expertise.

• Identify and resolve recurring patient concerns, leading to more

streamlined service processes and reduced escalations.

• Proactively address patient feedback, implanting improvements th

s, TN

• Assures the readiness of the reception area and have all front desk

services fully operational at the start of business hours.

• Verify insurance coverage for all new patients and monitor existing

patients’ coverage for potential changes.

• Maintain and organize medial and financial documentation and scan

information into database.

• Respond to patient inquires and problems via telephone and face-to-

face; resolve issues and relay information to care provide

• To give great customer service.
• Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
• Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
• Pulled and organized requested documentation.
• Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
• Assisted team members with special projects by coordinating records and resources to meet expected requirements.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

• To obtain great customer service to make sure customers orders are filled and on time as well as correct and put together to perfection. To be professional at all times and lead by example

• Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
• Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
• Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
• Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.

• To have good knowledge of English (both spoken and written)
• Use of necessary reference works
• Knowledge of Microsoft Office and proprietary IT applications
• Written skills conveys messages in clear language, paying attention to accent/circumstances and appropriate style
• Focus on customer using communicates empathically
• Skilled decisions takes the right action on allocated files based on the information availability and ensuring thing are correct with customers

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.