Shanee Thomas
MCKINNEY,TX
Summary
Detail-oriented phlebotomist and front desk professional with expertise in blood sample collection and patient communication. Skilled in maintaining organized workflows and ensuring accurate documentation, contributing to improved patient experiences and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Phlebotomist
Intelvio Phlebotomist Training
Frisco, Texas
07.2026 - 07.2026
- Collected blood samples through venipuncture and capillary techniques to ensure accurate testing.
- Verified patient consent by clearly explaining the procedure prior to specimen collection.
- Confirmed patient identity by asking for name and birthdate prior to collection.
- Labeled and documented specimens meticulously to facilitate effective testing processes.
- Maintained cleanliness and organization of phlebotomy equipment and supplies.
Front Desk Receptionist
MSK Group P.C.
06.2023 - 11.2023
- Oversee front desk operations, ensuring a prepared reception area at business start.
- Address patient inquiries via phone and in person; resolve issues and communicate with care providers.
- Organized medical and financial documents, ensuring accurate data entry into the database.
- Addressed patient inquiries via phone and in person, facilitating effective communication with care providers.
- Maintained front desk services at full operational capacity daily.
- Monitored insurance coverage, preventing lapses for patients.
- Streamlined documentation processes, improving accessibility of information.
- Streamlined documentation processes, enhancing data retrieval.
Call Center Representative
Cigna Insurance Companies
03.2014 - 12.2021
- Provide exceptional customer service through clear communication in English.
- Utilize reference materials and Microsoft Office, alongside proprietary IT applications.
- Foster empathetic interactions with customers, making informed decisions on allocated cases based on available information.
- Fostered empathetic interactions with customers, ensuring informed decisions on cases to enhance resolution outcomes.
- Ensure accurate messaging with attention to tone and context.
- Utilize reference materials and Microsoft Office, alongside proprietary IT applications.
- Resolved customer issues effectively through empathetic communication, contributing to overall satisfaction.
House Manager
Support Solutions
12.2018 - 04.2021
- Managed household operations, responding effectively to last-minute changes.
- Monitored family preferences and schedules to proactively address needs.
- Enhanced family satisfaction through efficient issue resolution.
- Ensured security protocols were followed, creating a safe environment for family members.
- Adapted to shifting plans without compromising quality.
- Maintained security protocols, ensuring a safe environment for all family members.
- Monitored security protocols to ensure compliance.
Caregiver
Sitter
- Provided compassionate support to clients with daily living activities.
- Assisted clients with personal hygiene and grooming routines.
- Prepared nutritious meals according to dietary needs and preferences.
Education
Certificate - Phlebotomist
Intelvio
Frisco, Texas 07.2026 - 07.2026
Skills
- Blood sample collection
- Venipuncture techniques
- Specimen labeling
- Patient identification
- Specimen analysis
- Medical documentation
- Patient care
- CPR certificate
- 30 approved correct puncture
Timeline
Phlebotomist
Intelvio Phlebotomist Training
07.2026 - 07.2026
Certificate - Phlebotomist
Intelvio
07.2026 - 07.2026
Front Desk Receptionist
MSK Group P.C.
06.2023 - 11.2023
House Manager
Support Solutions
12.2018 - 04.2021
Call Center Representative
Cigna Insurance Companies
03.2014 - 12.2021
Caregiver
Sitter