SHANEECE ALLEN
Bridgeport,CT
Summary
Detail-oriented scheduling coordinator with 7+ years of experience in medical office administration, patient relations, and appointment coordination. Skilled in managing high-volume communications, utilizing EMR systems, and ensuring accurate recordkeeping. Adept at delivering courteous service, supporting multidisciplinary teams, and maintaining compliance with healthcare guidelines in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
Nurturing Hands Home Care
11.2024 - 09.2025
- Coordinated recruitment processes, including job postings and candidate screenings.
- Managed high-volume communication with patients and families via phone, email, and in person, providing attentive, and courteous service.
- Maintained accurate documentation of all communications and scheduling activities in compliance with practice guidelines.
- Supported onboarding and orientation for new staff, emphasizing clear communication and organizational processes.
- Assisted with insurance verification, and maintained regulatory compliance in documentation and recordkeeping.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Patient Care Coordinator
Supported Living Group
10.2023 - 08.2024
- Coordinated and scheduled patient care appointments, ensuring alignment with patient and provider availability.
- Maintained clear and empathetic communication with patients and families regarding scheduling and care updates.
- Managed medical records and documentation, supporting compliance and efficient patient flow.
- Fostered collaborative relationships with clinical staff to optimize scheduling and patient satisfaction.
Home Care Coordinator
Home Life Care
07.2018 - 09.2023
- Led scheduling and coordination of home care services, balancing therapist preferences and patient needs.
- Developed and managed personalized care plans, ensuring timely and appropriate service delivery.
- Maintained accurate patient records and documentation, adhering to healthcare regulations and practice guidelines.
- Communicated effectively with patients, families, and staff to resolve scheduling issues and support patient satisfaction.
Pharmacy Technician
Rite Aid
01.2017 - 06.2018
- Assisted in scheduling and processing prescription orders, ensuring timely service and patient satisfaction.
- Communicated with patients and insurance providers to resolve inquiries and facilitate prescription fulfillment.
- Maintained accurate records and documentation in compliance with HIPAA standards.
- Supported pharmacists in managing workflow and addressing patient needs efficiently.
Customer Service Representative
Sykes Enterprise
03.2015 - 01.2017
- Provided high-volume customer support, addressing inquiries, and resolving issues with professionalism and empathy.
- Managed communication through phone and email, ensuring timely and accurate responses to client needs.
- Maintained detailed records of customer interactions, and supported scheduling-related requests as needed.
- Analyzed customer feedback to identify trends and implement service enhancements.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Education
Nursing Administration
Mercer County College
Trenton NJ06-2015
High School Diploma - undefined
Trenton Central High School
Trenton, NJSkills
- Schedule Coordination
- Care Coordination
- Recordkeeping
- Medical records
- Appointment scheduling
- EMR systems
- Patient flow optimization
- Client Relations
- Organizational skills
- Time management
- HIPAA
- Documentation review
- Customer service
- Medical terminology
- Data management
Certification
- First Aid Certification
- CPR Certification
Timeline
Human Resources Coordinator
Nurturing Hands Home Care
11.2024 - 09.2025
Patient Care Coordinator
Supported Living Group
10.2023 - 08.2024
Home Care Coordinator
Home Life Care
07.2018 - 09.2023
Pharmacy Technician
Rite Aid
01.2017 - 06.2018
Customer Service Representative
Sykes Enterprise
03.2015 - 01.2017
High School Diploma - undefined
Trenton Central High School
Nursing Administration
Mercer County College