Shaneece Green
San Diego,CA
Summary
A hard working customer service specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Microsoft Expert
Microsoft
San Diego
08.2023 - Current
- Resolved customer issues relating to installation, configuration, customization, and usage of Microsoft products.
- Provided comprehensive training on various features of Microsoft software applications to associates and customers. This included Word, Excel, PowerPoint, OneDrive, and Copilot.
- Collaborated with store managers to discuss product needs, accomplish sales goals, and facilitate growth.
- Participated in meetings and seminars at the Microsoft corporate office to gather information for training programs and update management on program status.
Technical Sales Advisor (Shift Lead)
Best Buy
Mission Valley, CA
09.2022 - Current
- Managed the computing department by ensuring that associates were knowledgeable, available to customers, and maintained cleanliness.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Customer Consultant
FedEx
Mira Mesa, CA
08.2020 - 06.2022
- Efficiently managed the store's financial operations by ensuring accurate counting of money during tills closure and bank deposits setup.
- Generated additional income every month by accepting special orders both in-person and over the phone.
- Answered incoming customer inquiries with a focus on providing exceptional customer service.
- Provided leadership during times of organizational change or crisis situations.
Education
Electrical Engineering
Miramar College
06-2026
Graduated June 11, 2019 -
Mira Mesa High School
06.2019
Skills
- Active Listening
- Team and relationship building
- Problem-solving abilities
- Self Motivation
- Reliability
- Multitasking
- Written Communication
- Oral communication
- Professionalism
- Team Collaboration
- Training and mentoring
- Technical Support
- Patience
- Adobe Suite
- Window and Mac OS
Timeline
Microsoft Expert
Microsoft
08.2023 - Current
Technical Sales Advisor (Shift Lead)
Best Buy
09.2022 - Current
Customer Consultant
FedEx
08.2020 - 06.2022
Electrical Engineering
Miramar College
Graduated June 11, 2019 -
Mira Mesa High School
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