Shaneeka Clarke
Myrtle Beach,SC
Summary
Compassionate and dependable caregiver with extensive experience at Anderson Oaks Assisted Living, excelling in patient care and emotional support. Proven ability to enhance resident well-being through effective communication and medication management. Recognized for building strong relationships and providing dignified assistance, ensuring comfort and safety for all clients.
Overview
2027
2027
years of professional experience
Work History
Care Giver
Anderson Oaks Assisted Living
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored and documented changes in residents' health status and behavior.
- Collaborated with healthcare professionals to implement individualized care plans.
- Provided companionship and emotional support to enhance resident well-being.
- Maintained a clean and organized environment to promote hygiene and comfort.
- Participated in training sessions to improve caregiving skills and knowledge.
- Assisted with medication management under supervision of nursing staff.
- Communicated effectively with families regarding resident needs and progress.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
Customer Service Representative
Sugarlife
- Assisted customers with inquiries and product information to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring positive experiences and retention.
- Processed orders and returns accurately, maintaining system integrity.
- Collaborated with team members to streamline service processes and improve efficiency.
- Trained new staff on customer service protocols and best practices for support.
- Maintained up-to-date knowledge of products and promotions to provide accurate information.
- Utilized CRM software to track customer interactions and follow up on issues promptly.
- Contributed to team meetings by sharing insights on customer feedback for service enhancement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Improved resolution time with effective problem-solving for customer complaints.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Medical Assistant
Spring Oak Assisted Living
Myrtle Beach, SC
2025 - Current
- Assisted in patient intake, collecting vital signs and medical history efficiently.
- Supported daily operations by preparing examination rooms and ensuring cleanliness standards.
- Administered medications and injections under supervision, adhering to safety protocols.
- Coordinated care plans with nursing staff to enhance patient well-being and satisfaction.
- Educated patients on treatment plans and medication usage to improve compliance rates.
- Maintained accurate patient records using electronic health record systems for streamlined access.
- Collaborated with interdisciplinary teams to optimize patient care delivery processes.
- Streamlined appointment scheduling, reducing wait times and improving overall operational efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Increased efficiency in office by implementing digital filing system for patient records.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Associate of Science - Medical Science
Ultimate Medical Academy
Clearwater, FL04.2020
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Housekeeping
- Strong ethics
- Meal preparation
- Housekeeping tasks
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
- Patient companionship
- Dementia care
- Compassionate communication
- Medical record-keeping
- Team collaboration
- Medication and appointment reminders
- Supportive companionship
- Alzheimer's care
- Direct patient care
- Behavioral management
- Medication management
- Documentation
- COVID-19 safety policies
- Mobility assistance
- HIPAA compliance
- Special needs care
- Client documentation
- Heavy lifting
- Medication administration
- Behavior redirection
- Patient management
- ADL assistance
- Client transportation
- Incident reporting
- Care plan assessment
- End-of-life care
- Care plan management
- Hoyer lifting equipment
- Progress documentation
- Patient assessments
- Complex Problem-solving
- Records management
- PPE usage
- Medical records management
- Language fluency
- Indirect patient care
- Chronic illness management
- Medical office administration
- EMR / EHR
- Chronic disease management
- Adaptability and flexibility
- Verbal and written communication
- Safety awareness
- Active listening
- Compassion and empathy
- Reliability and punctuality
- Conflict resolution
- Patient advocacy
- Stress management
Timeline
Care Giver
Anderson Oaks Assisted Living
Customer Service Representative
Sugarlife
Medical Assistant
Spring Oak Assisted Living
2025 - Current
Associate of Science - Medical Science
Ultimate Medical Academy